Customer Journey Expert
il y a 1 semaine
Social network you want to login/join with:
Client:ING
Location:Job Category:Other
EU work permit required:Yes
Job Reference:30750133095e
Job Views:2
Posted:06.03.2025
Expiry Date:20.04.2025
Job Description:Customer Journey Expert Universal
Digital Business Banking / Customer Data
50% work from home
A day in the life of a Customer Journey Expert at Customer Data – Data Governance:
- Provide expert advice on customer data definitions, customer data exchange models and data mappings.
- Organize and facilitate refinement sessions to clarify and drive decisions on data definitions, mappings by demonstrating impact on customer experience, processes and in life management.
- Document use cases, business scenarios, requirements, acceptance criteria for the implementation of changes aimed at further improving or enhancing one of the data quality dimensions.
- Define and monitor data quality metrics, collect customer and user feedback, perform benchmarks with the goal to continuously improve customer data on the different data quality dimensions.
- Define, implement and improve data governance policies aimed at giving clarity on data definitions, data owners, change and key controls.
- Define viable solutions to manage, improve or enrich customer data on the master data management platforms.
We hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.
- Pro-active approach and strong analytical mind to quickly grasp the essence of what is required.
- Experience in product management, software development, business analysis and change management, consultancy is a plus.
- The Customer Data area is broad in scope and rich in functionality, so to handle the learning curve, previous experience in one or more of the following domains: Customer Data, KYC or Data Management is a strong asset.
- The Customer Data area is at the intersection of business and tech, hence understanding of data models, their impact on business processes and ability to bridge business concepts toward information systems and data driven capabilities is a strong asset.
- Ability to organize and facilitate refinement sessions with a wide range of stakeholders representing business, tech, risk and compliance.
- Ability to be structured and to the point in communication (verbally and written).
- As there is a close day-to-day collaboration with global and external providers, fluency in English is a must.
- Take on a role at the heart of the bank's strategy: customer data is involved in every important step for our customers.
- Have an impact, shaping the next generation customer data management, being involved in bank-wide transformation programs.
- Work on challenging initiatives with concrete opportunities to further grow and realise your ambitions.
- Have access to courses and trainings that allow you to broaden your skillset to deepen your expertise.
- Work in informal, dynamic and international environment.
You will be part of the Customer Data area within the Digital Business Banking department. We provide our business and retail customers with digital and user-friendly processes to manage their data, while complying with relevant regulatory requirements, such as GDPR and KYC. We ensure that these data are well managed, up to date, and protected.
Within this area, you will be in the centre of the Bank, serving both the internal and external worlds as customer data is required in every digital customer journey. Exciting times lie ahead as there are different major transformational programs ongoing to cater for a next generation digital world.
#J-18808-Ljbffr-
Customer Journey Expert
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique ING Bank N.V. Temps pleinCustomer Journey Expert - Migration Manager at Digital Business Banking Channels - Telelink RenewalDigital Business Channels50% work from homeGJA16A day in the life of a Customer Journey Expert @ Digital Business Banking ChannelsEnsure an excellent customer experience for our Business customers: stay up to date on digital trends and (multi-)banking products,...
-
Customer Journey Expert CRM, null
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:BRUSSELS / FULL TIME / HYBRID / COURS-SAINT-MICHELIf you have a talent for taking it on and making it happen, enthusiasm for helping others to be successful, and a proactive attitude to always be a step ahead, then you are the one we need to make a difference for our ING customer interacting workforce.As a Customer...
-
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Customer Journey Expert @ Customer Data – Digital Business Banking – BrusselsClient: INGLocation: BrusselsJob Category: OtherEU work permit required: YesJob Reference:25d858cc153fJob Description:Customer Journey Expert for Customer Data – Digital Business Banking – BrusselsWork Location: BrusselsPossibility...
-
Customer Journey Expert Business Lending Credit Products
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinCustomer Journey Expert - Business Lending - Credit Products & Processes for BusinessTribe Business LendingWork from home 2 days/weekA Day in the Life of a Customer Journey Expert - Business LendingWithin the Tribe Business Lending, you will be active in:The squad Manage, ensuring easy client management of business lending related requests in our online...
-
Customer Journey Owner Expert Life
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique AXA Belgium Temps pleinIn België is AXA marktleider in niet-levensverzekeringen. We hebben meer dan 3.000 enthousiaste medewerkers die zich elke dag inzetten om van een 'payer to partner' te gaan voor onze 3 miljoen klanten. Onze medewerkers zijn van cruciaal belang. Daarom zetten we in op een aangename en moderne werkomgeving en proberen we samen een diverse en inclusieve...
-
Bruxelles, Région de Bruxelles, Belgique ING Bank N.V. Temps pleinCustomer Journey Expert – Test Manager at Digital Business Banking Channels – Telelink RenewalDigital Business Banking Channels50% work from homeGJA 16A day in the life of a Customer Journey Expert Test Manager @ Digital Business Banking ChannelsEnsure an excellent customer experience for our Business customers: stay up to date on digital trends and...
-
Process Expert
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique V-IT NV Temps pleinOpportunity: E2E Process ExpertJob Title: E2E Process ExpertLocation: BrusselsStart Date: ASAPEnd Date: 27/02/2026Mission Context:As an E2E Process Expert, your mission is to ensure the operational efficiency of business processes, working collaboratively with Squad Players. Your objective is to maintain an end-to-end vision that enables best-in-class...
-
Product Expert, null
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinLa société, leader sur le marché belge, est à la recherche de son/sa nouveau/nouvelle Product Expert.Responsabilités :Améliorer la définition des produits et perfectionnement des conditions générales dans une optique client.Collaborer avec les différents départements telles que Customer Journey, Marketing, Operations, Sinistres et IT.Réaliser des...
-
Process Analyst Expert
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique NORRIQ Financial Services Temps pleinWho We AreNORRIQ is an international group headquartered in Denmark and Belgium, with over 350 consultants driving business transformation through technology.Our growing Financial Services practice includes 100+ specialists helping banks meet evolving client expectations, embrace new technologies, and navigate regulations like DORA, RIS, AI Act, and EBA...
-
value proposition expert, null
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:bpost is always on the move. As a leading postal operator in Belgium and an international provider of parcels and e-commerce logistics, we create real connections between millions of people, businesses and communities. Our team of employees is our greatest asset in this story. Thanks to them, we continue to play a...
-
Product Expert Life
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Robert Walters Temps pleinProduct Expert Life (2287422/001) Brussels, BelgiumAs a Product Expert Life, you will be reinforcing a highly specialized team in the insurance sector, based in Brussels, reporting directly to the Head of Product Life. This role offers you the opportunity to apply your expertise in files management and product management, helping to drive innovation and...
-
Data Engineer Brussels, Genk ·
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Customer Collective Temps pleinDignify focuses on everything that deals with artificial intelligence (AI) and machine learning, specifically in a marketing context. We bring data scientists and engineers with deep technical expertise together with marketers, growth hackers, and marketing automation experts from our sister companies of the Customer Collective.Together we bridge the entire...
-
Customer obsession lead
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Monizze BE Temps pleinMonizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, sport & culture vouchers and innovative platforms for smart rewards. Our mission is to deliver excellent services that redefine customer experience. As part of this commitment, we are excited to introduce a Customer Obsession Transformation lead role — a unique opportunity...
-
Customer obsession lead
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Monizze Temps pleinMonizze is a leading provider of electronic meal vouchers, eco-vouchers, gift cards, sport & culture vouchers and innovative platforms for smart rewards. Our mission is to deliver excellent services that redefine customer experience. As part of this commitment, we are excited to introduce a Customer Obsession Transformation lead role — a unique opportunity...
-
Digital Analyst Genk, Brussels ·
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Customer Collective Temps pleinDignify focuses on everything that deals with artificial intelligence (AI) and machine learning, specifically in a marketing context. We bring data scientists and engineers with deep technical expertise together with marketeers, growth hackers, and marketing automation experts from our sister companies of the Customer Collective.Together we bridge the entire...
-
Digital Transformation Expert
il y a 6 jours
Bruxelles, Région de Bruxelles, Belgique InterEx Group Temps pleinAbout the role:Design and implement Salesforce Marketing Cloud strategies, including email marketing, automation, data segmentation, and customer journeys.Conduct data analysis and segmentation to optimise campaign targeting and performance.Key responsibilities include collaborating with clients to understand and support their business needs and marketing...
-
Senior Customer Advisor
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Besix Real Estate Development NV Temps pleinAs a subsidiary of BESIX Group – the first leading Belgian construction company existing for more than a century – BESIX RED relies on the multidisciplinary expertise of the greatest talents. Together they develop ambitious and innovative projects, creating value for cities and their inhabitants.With a strong focus on creating sustainable buildings that...
-
Network Expert
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinNetwork ExpertAs a hybrid Network Expert, you will be responsible for the full ITSM stack and project work:Follow up and management of the ticketing queue.Troubleshoot: whenever an incident occurs with one of our customers, you are the one to respond to it and deal with it.Executing configuration changes: if a service request is made, you make sure that the...
-
SAP FSM Expert
il y a 3 jours
Bruxelles, Région de Bruxelles, Belgique SQLI Temps pleinAbout SQLI You are passionate about consultancy, and you want to demonstrate your expertise in SAP Field Service Management ( FSM )? You want to handle a variety of projects and meet exciting clients? If the answer is yes, we can offer you the perfect opportunity to progress in a dynamic company that is currently undergoing sustainable growth in...
-
Delivery Expert
il y a 1 semaine
Bruxelles, Région de Bruxelles, Belgique Alight Solutions Temps pleinOur storyStrada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the...