customer ADVISOR
il y a 3 jours
Nexeo Belgium is a consulting company supporting clients in the banking, finance, insurance, and public sectors throughout their transformation projects.We are currently looking for a Senior Customer Care Advisor to join the Customer Care team of a leading organization in the automotive and mobility sector.Mission ContextThe Customer Care team plays a key role in ensuring high customer satisfaction by managing and resolving complex customer cases.As a Customer Care Advisor, you will act as a central point of contact between customers, internal departments, and external partners, ensuring professional, timely, and solution-oriented case handling.You will work in a collaborative environment where communication, empathy, and analytical skills are essential to deliver a high-quality customer experience.Key ResponsibilitiesManage and follow up on customer requests and complaints, including complex and sensitive casesAnalyze customer situations and collect relevant information from internal departments (technical, legal, commercial, etc.)Propose appropriate solutions in collaboration with colleagues and managementDefine and apply commercial gestures when relevantDraft clear, professional, and diplomatic written communications to customersEnsure accurate administrative follow-up of customer filesSupport and guide dealers/concessionaires in Customer Care proceduresParticipate in training sessions to continuously develop expertiseProfileLanguagesFrench – FluentDutch – FluentExperience & SkillsMandatoryProven experience in Customer Service / Customer Care (senior level)Strong experience in claims or complaint managementExcellent communication skills, both written and verbalStrong analytical and problem-solving skillsCustomer-oriented mindsetNice to haveExperience with CRM tools (Salesforce is a plus)Comfortable with digital tools (MS Teams, CRM environments)Soft SkillsStrong customer focus and empathyExcellent communication and diplomacyTeam player with a collaborative mindsetOrganized, autonomous, and resilient in complex situationsProactive and solution-oriented attitudeThis is a great opportunity to join a human-sized, collaborative team, play a key role in customer satisfaction, and contribute directly to service excellence within a recognized organization.#CustomerCare #CustomerService #ClaimsManagement #ClientSatisfaction #Bilingual #Nexeo #CareerOpportunity #CustomerExperience
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customer ADVISOR
il y a 3 semaines
Brussels, Belgique Nexeo Temps pleinNexeo Belgium is a consulting company supporting clients in the banking, finance, insurance, and public sectors throughout their transformation projects.We are currently looking for a Senior Customer Care Advisor to join the Customer Care team of a leading organization in the automotive and mobility sector.Mission ContextThe Customer Care team plays a key...
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Customer Care Advisor
il y a 1 semaine
Brussels, Belgique Vivaldis Interim Temps plein**Functie**: Onze klant in het Brusselse, een grote speler binnen de verzekeringswereld, is op zoek naar een **tweetalige (NL/FR) Technical Customer Care Advisor!** - Benieuwd hoe je dag er zal uitzien?_ - Je bent het **aanspreekpunt voor klanten die autopech hebben, dit zowel in België als in het buitenland.**: - Je behandelt de **bijstandsvragen** via...
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Customer Advisor
il y a 3 jours
brussels metropolitan area, belgium Nexeo Temps pleinNexeo Belgium is a consultancy company that supports its clients in the banking, finance and insurance sectors in all phases of their transformation projects: from business consulting to the implementation of IT solutions.As a consultant you will have the opportunity to be part of Nexeo:International environment ( Offices in France, Belgium, Luxembourg,...
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Customer Advisor Banking Products
il y a 6 jours
Brussels, Brussels Region, BRU, Belgique Axis Group - HR Advisor Travail à distance Temps pleinAre you passionate about customer service and the banking sector? You will answer customer questions, identify sales opportunities, propose innovative solutions, and help improve processes. Join a dynamic environment with comprehensive training, an attractive salary, and extra-legal benefits, and develop your career in a bank on a human scale. ...
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Style Advisor
il y a 2 jours
Brussels, Belgique Suitsupply Temps pleinThis position is for our Suitsupply Antwerpen Store (Frankrijklei 123, 2000 Antwerpen, België). As a Style Advisor, you have a contagious energy and possess an entrepreneurial spirit. You have a strong sense of your own personal style and are enthusiastic about dressing people. You have an opinion and share that with others through genuine and straight to...
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Style Advisor
il y a 10 heures
Brussels, Belgique Suitsupply Temps pleinThis position is for our Suitsupply Antwerpen Store (Frankrijklei 123, 2000 Antwerpen, België). As a Style Advisor, you have a contagious energy and possess an entrepreneurial spirit. You have a strong sense of your own personal style and are enthusiastic about dressing people. You have an opinion and share that with others through genuine and straight to...
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Quality Analyst
il y a 1 semaine
Brussels, Belgique Citymesh NV Temps pleinThe Quality Analyst plays a critical role in ensuring exceptional customer satisfaction by driving service excellence across all customer interactions. This position is central to maintaining high-quality standards by monitoring calls, chats and mails, identifying areas for improvement, and fostering a culture of continuous development. Key...
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Be - Investment Advisor
il y a 3 jours
Brussels, Belgique ABN AMRO Temps pleinBE - Investment Advisor **Your future employer**: ABN AMRO Bank NV Belgium specializes in Private Banking, Corporate Banking and is the market leader in the Diamond sector. From our headquarters in Berchem and Ghent, and offices in Antwerp, Hasselt, Brussels, Courtrai, Bruges and Tournai, we are actively building a modern, innovative and sustainable bank...
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Medical Customer Care Advisor
il y a 1 semaine
Brussels, Belgique AXA Temps pleinMISSIE De missie van onze onderneming is om een solide en betrouwbare partner op het vlak van gezondheidszorg te zijn voor onze klanten. Wij zetten al ons professionalisme in om onze klanten optimaal te begeleiden zodat zij zorgeloos hun hospitalisatie of zorg in het algemeen tegemoet kunnen gaan. Dit in het kader van de hospitalisatieverzekering, de...
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Customer Service Advisor
il y a 2 jours
Brussels, Belgique Cross Border Talents Temps pleinLive & Work in Greece: Move to Greece with full relocation support: flight, airport pickup, temporary accommodation, and help finding permanent housing. Enjoy Mediterranean life while building your career in an international team and working from home in a beautiful country. Role Overview: Handle customer queries via phone, chat & email in...
