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Nexeo Belgium is a consulting company supporting clients in the banking, finance, insurance, and public sectors throughout their transformation projects.We are currently looking for a Senior Customer Care Advisor to join the Customer Care team of a leading organization in the automotive and mobility sector.Mission ContextThe Customer Care team plays a key role in ensuring high customer satisfaction by managing and resolving complex customer cases.As a Customer Care Advisor, you will act as a central point of contact between customers, internal departments, and external partners, ensuring professional, timely, and solution-oriented case handling.You will work in a collaborative environment where communication, empathy, and analytical skills are essential to deliver a high-quality customer experience.Key ResponsibilitiesManage and follow up on customer requests and complaints, including complex and sensitive casesAnalyze customer situations and collect relevant information from internal departments (technical, legal, commercial, etc.)Propose appropriate solutions in collaboration with colleagues and managementDefine and apply commercial gestures when relevantDraft clear, professional, and diplomatic written communications to customersEnsure accurate administrative follow-up of customer filesSupport and guide dealers/concessionaires in Customer Care proceduresParticipate in training sessions to continuously develop expertiseProfileLanguagesFrench – FluentDutch – FluentExperience & SkillsMandatoryProven experience in Customer Service / Customer Care (senior level)Strong experience in claims or complaint managementExcellent communication skills, both written and verbalStrong analytical and problem-solving skillsCustomer-oriented mindsetNice to haveExperience with CRM tools (Salesforce is a plus)Comfortable with digital tools (MS Teams, CRM environments)Soft SkillsStrong customer focus and empathyExcellent communication and diplomacyTeam player with a collaborative mindsetOrganized, autonomous, and resilient in complex situationsProactive and solution-oriented attitudeThis is a great opportunity to join a human-sized, collaborative team, play a key role in customer satisfaction, and contribute directly to service excellence within a recognized organization.#CustomerCare #CustomerService #ClaimsManagement #ClientSatisfaction #Bilingual #Nexeo #CareerOpportunity #CustomerExperience
