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il y a 6 heures
Key ResponsibilitiesAct as the first point of contact for IT support requestsDiagnose and resolve Level 1 hardware and software issuesSupport Windows 10/11 and macOS systemsTroubleshoot:Login, password, and account issues (Active Directory / Azure AD)Email and collaboration tools (Outlook, O365, Teams)Printers, scanners, and peripheralsWi-Fi, LAN, VPN, and basic network connectivityPerform desktop/laptop setup, imaging, and deploymentInstall, configure, and update software and security patchesUse remote support tools to assist usersLog, track, and update incidents and service requests in the ITSM toolEscalate unresolved issues to L2/L3 teams with clear documentationAssist with user onboarding and offboardingMaintain hardware and software asset recordsFollow SOPs, SLAs, and security policiesits a back-fill role.
