Exec/vip Support Officer

il y a 4 jours

Brussels, Belgique Axiom Technologies Temps plein

**VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) **is urgently required by our Global IT Services Company for an initial 6 months rolling contract.

**Roles and Responsibilities**:

- Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
- The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.
- Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
- Must have extensive VIP & Executives level support experience.
- Responding to customer questions regarding operation and malfunctions.
- Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
- Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
- BAU, face to face IT hardware & software support experience.
- Excellent client facing experience.
- Responds to customer questions regarding operation and malfunctions.
- Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

**IT Skills and Experience**
- Desired Experience:

- VIP IT support, working on a Tech Bar, within a BAU environment
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- VIP & Executives level support experience
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

**IT Qualifications**

At least two of the following:

- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 3-5 years of relevant experience.

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