Exec/vip Support Officer

il y a 1 jour

Brussels, Belgique Axiom Technologies Temps plein

**VIP 2nd Line IT Technical Support Engineer (Executive & Director Level Support/Win10/O365/VOIP/AV) **is urgently required by our Global IT Services Company for an initial 6 months rolling contract.

**Roles and Responsibilities**:

- Providing technical on-site, face to face VIP IT support, working on a Tech Bar, within a BAU environment, including installation, troubleshooting, problem resolution and maintenance.
- The role itself encompasses managing Tech Deck, fault calls, service requests and planned changes, VOIP telephony support, High level AV support, VIP Support, Smart-Hands support and manning the Tech Bar.
- Experience of supporting as many of the following as possible: Windows 7 & 10, MS Office 2010/2013/2016/365, Skype for Business, VOIP, PC/Laptop builds, OS configuration, AD administration, hardware repair.
- Must have extensive VIP & Executives level support experience.
- Responding to customer questions regarding operation and malfunctions.
- Advising customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
- Proven track record of problem ownership & resolutions, as well as working with product authority, external vendor support teams/third parties.
- Must have a broad background in hardware support for both laptops & mobile phones (iOS/Android).
- BAU, face to face IT hardware & software support experience.
- Excellent client facing experience.
- Responds to customer questions regarding operation and malfunctions.
- Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

**IT Skills and Experience**
- Desired Experience:

- VIP IT support, working on a Tech Bar, within a BAU environment
- Windows 7 & 10, MS Office 2010/2013/2016/365
- Performing Hardware Software Installation ( understanding of deployment tools like SCCM)
- VIP & Executives level support experience
- Printer support
- Good knowledge of MS Office tools installation & troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
- Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure
- Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.

**IT Qualifications**

At least two of the following:

- PC/Laptop OEM Maintenance Certification
- CompTIA A+ Certification
- Microsoft Certified IT Professional (MCITP) certification in the desktop area
- Microsoft Office Specialist (MOS) Certification

**Experience in a similar role**
- 3-5 years of relevant experience.

**What next?

  • VIP IT Support Specialist

    il y a 2 semaines

    Brussels, Belgique UpcoMinds Temps plein

    We are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...

  • VIP IT Support Specialist

    il y a 2 semaines

    Brussels, Belgique UpcoMinds Temps plein

    We are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members.Work EnvironmentLocation: Fully on-site (Brussels, with monthly...

  • IT Support Agent

    il y a 1 semaine

    Brussels, Belgique Inavise Tech Temps plein

    Do you have 1+ years of experience in IT Support? We are looking for a support agent to join our team in Brussels for a public sector client. EU Citizenship is required due to security clearance. **Requirements**: 1+ years of experience in on-site support roles Knowledge of WKS Administration (Windows 7 & Windows 10) Knowledge of Server OS (Windows 2016,...

  • Support Officer

    il y a 4 semaines

    Brussels, Belgique Randstad Belgium Temps plein

    New Opportunity: Performance Support Officer (Cyber Security) | Brussels & HybridAre you a finance-savvy administrative professional with a passion for digital security?We are looking for a Performance Support Officer to join a leading organization's Cyber Security "Center of Expertise" in Brussels. In this role, you will be the operational backbone of the...

  • Support Officer

    il y a 4 semaines

    Brussels, Belgique Randstad Belgium Temps plein

    New Opportunity: Performance Support Officer (Cyber Security) | Brussels & HybridAre you a finance-savvy administrative professional with a passion for digital security? We are looking for a Performance Support Officer to join a leading organization’s Cyber Security "Center of Expertise" in Brussels. In this role, you will be the operational backbone of...

  • Support Officer

    il y a 5 jours

    Brussels, Belgique Randstad Belgium Temps plein

    New Opportunity: Performance Support Officer (Cyber Security) | Brussels & HybridAre you a finance-savvy administrative professional with a passion for digital security?We are looking for a Performance Support Officer to join a leading organization's Cyber Security "Center of Expertise" in Brussels. In this role, you will be the operational backbone of the...

  • Customer Support Officer

    il y a 1 jour

    Brussels, Belgique Monument Re Temps plein

    **About the role**: **Interested to become part of a strongly growing and dynamic international reinsurance company? Monument group has a unique business model in the insurance sector that consists in acquiring Life Insurance Businesses.** **Monument Belgium is currently looking for a Customer Service Officer to further support its growth. You will be based...

  • Sales Support Officer

    il y a 1 semaine

    Brussels, Belgique Partena Professional Temps plein

    Wij zijn actief op zoek naar een nieuw lid van ons Sales & Marketing team om ons Sales Support afdeling te versterken. Wat is de uitdaging? Als Sales Support Officer is het jouw rol om de verkoopteams en onze toekomstige klanten/prospects te ondersteunen en zo bij te dragen aan de groei van Partena's klantenportefeuille en hun tevredenheid. **Als Sales...

  • Sales Support Officer

    il y a 1 semaine

    Brussels, Belgique Partena Professional Temps plein

    **Quel est le défi ?** **_En tant que Sales Support Officer, votre rôle consiste à soutenir les équipes commerciales ainsi que nos futures clients/ prospects et contribuez ainsi à l'augmentation du portefeuille de clients de Partena et à leur satisfaction._ - En tant que Sales Support Officer, vous devrez :_ - _Assurer proactivement la gestion...

  • Project Support Officer

    il y a 2 semaines

    Brussels, Belgique Salt Temps plein

    Project Support Officer (PSO) - Banking Client - Paris, Amsterdam or BrusselsRate: Flexible Duration: 1 Year Freelance ContractStart Date: January We're looking for a hands-on Project Support Officer (PSO) to help managing the budget, planning and tools for all assigned projects. In this role, you will collaborate closely with project managers, the central...