Account Manager SMB

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines, check here.

All of our positions are fully remote. You do not have to relocate to join us

What this job can offer you:

The opportunity to manage the entire sales cycle, from retaining existing customer investment and identifying new expansion opportunities to executing upsell and cross-sell strategies. Present Remote’s suite of services to existing customers, creating pathways for upselling solutions and ensuring the completion of the business cycle. This position is an opportunity to own and nurture customer relationships, stay in frequent contact, and build strategic partnerships.

As a key player, you'll not only understand but also design solutions tailored to the unique communication needs of small and mid-sized businesses. Take charge of customer retention initiatives, participating in strategic events and leading discussions to deepen relationships. Collaborate seamlessly with cross-functional teams, ensuring the success of our customers in every aspect. This role offers a multifaceted experience, allowing you to make a lasting impact on customer satisfaction and business growth.

What you bring:

• Demonstrated ability in retaining and growing existing accounts, driving net new expansion bookings as well as upselling/cross-selling opportunities within customer accounts.
• Success in building key customer relationships across different levels of personas, including key decision makers, champions, and C-level stakeholders to be able to drive successful client outcomes, grow accounts, and drive revenue outcomes.
• Proactive communication with key customer contacts and advocates to understand their needs, build a strategic roadmap, and solicit feedback on our products and services to improve their experience with Remote.
• Ability to create and execute sales motion and tactics to consistently grow revenue per account.
• Able to create, execute, and adapt proactive client strategies to achieve goals.
• Confidently develop pipeline, forecast outcomes, and provide accurate reporting data.
• Strong knowledge of sales processes.
• Ability to learn complex product solutions and eager to constantly develop new skills and competencies.
• Understanding of Remote’s services and its position in the industry.
• 5+ years of Account Management experience preferable, or related SaaS sales experience.
• Excellent verbal and written communication skills.
• Business fluency in English is essential.
• Highly self-motivated with ambitions to be in a closing role.
• Self-directed and able to work independently and as an active member of the team.
• Resilience and perseverance with a positive attitude.
• Able to perform under pressure.
• Strong business acumen.
• High level of integrity and work ethic.
• Efficient in multitasking, prioritization, and time management.
• Customer obsessed and clear desire to be in a customer facing role.

Key responsibilities

• Meet and exceed sales quota based on role level and manage the entire sales cycle for a book of business.
• Identify new expansion, upsell, and cross-sell business opportunities and push through the sales motion and cycle.
• Presentation to existing customers on Remote’s suite of services and create opportunities from existing customers to upsell solutions.
• Own the customer relationship and complete the cycle from sale to business completion.
• Remain in frequent contact with the customers and build strategic and partnership-based customer relationships.
• Understand the communication needs of small and mid-sized business customers, and design solutions to meet those unique business needs.
• Generate customer retention initiatives and participate in key strategic events to nurture customer relationships.
• Work with other cross-functional teams to ensure customer success.

Practicals

• You'll report to:
• Location: Anywhere in the World (preference to be in XX timezones).
• Start date: As soon as possible.

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while hiring globally.

The base salary range for this full-time position is between OTE $63,950 - $143,900 USD.

Our salary ranges are determined by role, level, and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

• Budget for local in-person social events or co-working spaces.

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now

How to apply

• Please fill out the form below and upload your CV in PDF format.
• We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
• If you don’t have an up-to-date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at the interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer, it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences, and this data will help us to stay accountable. We thank you for providing this data, if you choose to.

Please note we accept applications on an ongoing basis.

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At Remote, we are committed to transparency, innovation, and care for our employees and candidates. To support this and ensure we are able to focus on you, not on taking notes, we use brighthire.ai to record and auto-transcript our interviews. If we decide you are a good potential fit for the role, do you consent to us using this tool during the interviewing process? Declining recording will not affect your candidacy. * Select...

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Remote is an Equal Employment Opportunity employer and as such it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences. Through the below self-identification survey, we invite you to share your demographic information. This information will be used to ensure that our hiring process is inclusive and that people of all backgrounds are represented in our talent pool. All answers are anonymous and will not be tied to your job application or candidate profile. The data will be aggregated and only used internally to inform our hiring strategies and processes to ensure we are actively working toward creating access to opportunities among under-represented groups and increasing our teams’ diversity. The access to the collected data is limited on a need-to-know basis. These questions are optional and voluntary, and will not have any impact on hiring outcomes.

Visit the Remote Handbook to read more about how diversity, equity, and inclusion are a way of life at Remote.

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