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Deliverable Description:• Master and control the technical parameters of the videoconferencing platformand its network configuration and be able to interact at technical level with all re-lated teams on server, network and application aspects.• Perform the technical operation and support of each conference in contact withend users.• Provide reports concerning quality of conferences• Produce consolidated reports about quality of the service and operation of thevideoconferencing service center.• Documentation detailing changes during the period and related to procedures,parameters and support of the platform.• Technical report detailing metrics about service operation, including number ofconferences supported, incidents, and required improvements.• Provision of technical support outside normal working hours/days Please note:Payment is subject to the number of hours provided (dates and hours to be indi-cated in the performance report)Expertise and skills of required profile(s)• Certified knowledge of technologies defined above. Technical certification deliv-ered by technology suppliers will be highly appreciated.• Excellent knowledge of the norms and standards, of industry trends and of state-of-the-art implementation examples• Experience with practical implementations: architecture and technology selec-tion, installation, configuration, test, operations.• Ability to work and communicate with end users in French and English.• Good customer service skills, good communication and interpersonal skills.• Outstanding sense of proactiveness, responsibility, and reliability.• Problem-solving mentality and be capable of prioritizing effective.• Ability to work under pressure and to respond effectively to fluctuations in theworkload or the pace of work.• Ability to work in a team
