Planning Operations Team Lead

Company Description - It’s amazing what can happen over a cup of coffee"_. At **JACOBS DOUWE EGBERTS (JDE)**, we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world. For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including**:Senseo, L'OR, Douwe Egberts, Jacqmotte, Jacobs, Tassimo, Moccona, Super, Kenco, Pilao & Gevalia etc.** **Job Description**: We are looking for a new, enthusiastic colleague to join our Operations team, a team that is passionate about our product, technology and ensuring an exceptional customer experience (installation, maintenance and de-installation of our state of the art coffee machines). As a **Planning Operations Team Lead,** you manage and coach your team to ensure correct planning of the delivery, installation and maintenance of Professional machines and related products. You are also responsible for the orders of spare parts according to the defined quantitative and qualitative targets, 3rd party management (contracting, pricing follow up of suppliers and finding new partners) and process improvement. This role reports to the Coffee Solutions Director and has a team of 5 direct reports (BPO specialist, Capacity Planning Specialist, 2 Field Service Planning Specialists and a Service & Installation Planning Specialist). A few of your **key activities **will be: - You build a strong and engaged team that delivers. You have a strong focus on people development and consistently improves capabilities and engagement in the team. - You strive for OTIF, Response rate and 100% First time right on installations. You are involved in daily start ups and planning activities, OTI process and if needed you help out with hands on planning - You strive for the best planning and 3rd party management and you guide and support planners on installations, project implementation and service - You work closely with the Field Operations Team Lead and Sales department and you challenge on capacity to service customers, orders/improvements and events - You monitor and implement improvement projects. You provide input to the Coffee Solutions Director and the Global teams to define, initiate and implement process improvement. You drive change management. - Together with Field Operations Team Lead you are in the lead to further implement Operations Excellence (in close contact with the global community) **Qualifications**: - We are looking for someone with a drive for excellence. Given the nature of the role we feel its important for you to have a relevant background (Supply Chain/Operations). We thrive in diverse teams and look for people that appreciate that as much as we do. We do, of course, take into consideration your planning and people management experience. But we ultimately look at the bigger picture. To give you a bit of guidance as to what we feel is needed in this role, we’ll share our “nice to have” list with you:_ - You hold a master's or bachelor's degree in Supply Chain, Business Administration, Management or similar field. - 5+ years’ experience in Operations or Supply Chain environment (demand or supply planning), preferably in FMCG - You have at least a first people management experience - You have a continuous improvement mindset and you are a strategic problem solver - You have profound analytical skills - You are strong in communication and stakeholder management (both locally and globally) - You are fluent in English Additional Information **What’s **it like to work at JACOBS DOUWE EGBERTS**?** We are proud of our passionate, driven associates that challenge the status quo and pursue mastery in everything they do. Our goal is simple and ambitious - JACOBS DOUWE EGBERTS: A coffee for every cup. Working with us means you’ll be making an impact in a fast-paced, collaborative environment. We work as a team, celebrating success and supporting one another. Our associates work with a diverse group of like-minded people, in an innovative environment committed to doing the right thing - all across the world.