Head of Customer Support

il y a 2 semaines


Brussels, Belgique HUNTR Temps plein

Customer Care Teamlead (B2B) - Fintech - Brussels (hybrid)Op zoek naar een omgeving waar self-development & growth meer zijn dan een funky tagline?Waar teamwork niet enkel een core value is maar ook de dagelijkse realiteit?Dan ben je bij deze op-en-top-Belgische Fintech speler aan het juiste adres.Onze klant is een gekende en snelgroeiende scale-up uit het Brusselse met een focus op payment services.De laatste 10 jaar groeiden ze hun team uit van 3 tot 120 collega’s en zijn ze trotse challenger geworden van hun grootste internationale concurrenten.Momenteel kijken we uit naar versterking voor hun 18-koppig customer experience team in de vorm van een gedreven teamleader die een customer care team van 9 collega’s day-to-day zou aansturen.Jouw rol?Je analyseert en optimaliseert de huidige processen met het oog op customer centricity, digitalisering en people.Je managed, motiveert en coacht het 9-koppig team op een hands-on manierOndernemend is jouw middle name en je durft nieuwe initiatieven pitchen en opzettenSamen met de Operations Director rol je diverse projecten uit aangaande de internal mobility en werking van jouw teamJouw profielJe hebt een customer excellence mindset en staat gekend als een sterke communicatorEen affiniteit met retail, fintech of HR services is mooi meegenomenJe bent vlot drietalig of staat open om de ontbrekende talenkennis bij te schavenVerder ben je een positieve en optimistische persoonlijkheid die thrived binnen een scale up omgevingTot slot ben je een people manager pur sang die waarde hecht aan transparante communicatie, teamwork, een feedback culture en leading by example.What's in it for you?Je kan je verwachten aan een warm, ondersteunend team waar loyaliteit en groei hoog in het vaandel gedragen worden.Verder krijg je een marktconform salaris aangevuld met tal van extralegale voordelen en de mogelijkheid om hybride te werken (+ tot 4 weken vanuit het buitenland ☀️)Klinkt dit als een perfecte next step binnen jouw carrière?Solliciteer vandaag of contacteer ons gerust voor een extra woordje uitleg



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