Head of B2B Digital Car Trading Operations

Head of B2B Digital Car Trading Operations, Belgium

The car market is going through some of most challenging changes. Do you want to play a leading role in transforming how cars are traded in Belgium and throughout Europe?
Do you love creating high value for your customers and provide excellent service?

We are looking for the Head of B2B Digital Car Trading Operations to drive and contribute to the start-up and growth of our C2B
- B2B trading and auction solutions in Belgium.

As the Head of B2B Operations, you will have operational responsibility for delivering B2B’s solutions and services to our customers and you will be playing a key role for B2B success.
You will be working in team with AutoScout24 Head of Sales and Head of Sales Support to build B2B business in Belgium.

Your mission will be to lead, build and scale an operational B2B team supporting the business on the ground, including
- Field Customer Managers (responsible for on-site training and customer success),
- Digital Activation specialists (responsible for digital customer onboarding),
- and Auction and Guaranteed Price specialists (responsible for operating the local auction and pricing activities).

**While aligning and working in team with the AutoScout24**:

- Customer Care specialist (responsible for daily customer care)
- Sales Team (responsible to sell B2B Products and services)

You will report to the B2B’s Regional Director and will be under the coordination of company CEO. You will work daily in the B2B Belgium management team.

Let's dive into your key responsibilities
- Implement and operate a scalable operational process from customer onboarding and activation, to auction performance and customer success
- Lead partnership scouting and negotiation with local providers
- Build and maintain strong, long-lasting customer relationships through strong value creation and excellent service
- Become part of our B2B European leadership team
- Work closely with B2B Regional Director to provide input on the growth of the business and align revenue strategy with overall company objectives
- Support the sales team in preparing customer proposals and growing customer relations
- Collaborate with internal product teams and provide feedback from the field to help shape future development

The need-to-have skills

We’re looking for an experienced entrepreneurial individual who thrives on challenges and is looking for an opportunity to take their sales and operations experience to the next level, furthermore you should have:

- Automotive experience in the B2B auctioning or trading business
- Experience with building and leading winning customer success and operations teams
- Strong in-person, verbal and written communication skills
- Love data and data drive decision making
- Bachelor’s or master’s degree in business or related field, or equivalent
- Fluent in Flemish, French and English

You will thrive in this role if you
- Are proactive and collaborative by nature - ability to drive a strong execution while managing stakeholders across the business
- Have passion, desire to be a part of a growing team that makes a difference for both the company and our clients
- Enjoy an ambitious and fast changing work-environment
- Enjoy working in an entrepreneurial work environment where self-motivated individuals succeed

Your colleagues say about you
- You are a team-player
- Always proactive and not afraid to attack problems/opportunities head-on
- Are someone who gets things done
- Easy to work with (empathetic of people and stakeholders)
- Are a person they would also enjoy getting a coffee with (virtual or not)
- Work in English with ease (it's our company language)

If you think we could be a match, we can’t wait to hear from you. Hurry up and apply

About Autoscout24

AutoScout24 offers benefits that allow our employees to work as freely and effectively as possible. We provide flexible office attendance and working hours state of the art, modern offices to name a few. Our goal is to support you in doing your best work.