Customer Care Support
il y a 3 semaines
If you're passionate about providing exceptional support and solving technical challenges, this role is for you Here's why you'll love working with us.
At Pharma Technology, we're more than just a company—we're a family dedicated to excellence and innovation. Based in Nivelles, we create high-precision machines for the pharmaceutical industry, specializing in tablet and capsule dedusting, polishing, and quality control. Our team of 80 is committed to continuous improvement and a client-focused approach.
- Leverage Your Expertise: Apply your hands-on technical experience in a new, impactful way.
- Make a Broader Impact: Improve customer support processes and contribute to innovation within the company.
- Stable Environment with Growth Opportunities: Enjoy a more predictable schedule with potential for career advancement, including moving into leadership roles.
- Focus on Customer Experience: Build strong relationships with customers and enhance their experience with Pharma Technology.
- Professional Development: Grow your skills in a supportive environment that values continuous learning.
Our motto "We believe in the art of Innovation," reflects our drive to stay at the forefront of the industry.
Function- Handle Technical Claims: Efficiently manage and resolve claims via email and phone.
- Troubleshoot Issues: Use your expertise to diagnose and address technical problems.
- Communicate Effectively: Maintain clear, friendly contact with customers throughout the support process.
- Collaborate: Work closely with the Service Manager and stay updated on production methods.
- Support as Needed: Assist with Technical Customer Care visits and contribute as a reliable team player.
- Technical Savvy: You have experience reading technical drawings and understanding electrical and mechanical systems.
- Hands-On Experience: Your background as a service technician has honed your troubleshooting skills.
- Problem Solver: You excel at finding creative solutions to technical issues.
- Customer Champion: You communicate clearly and effectively with a friendly attitude.
- Adaptable: You thrive in dynamic environments and are open to learning new tools.
- Detail-Oriented: Accuracy and thoroughness are second nature to you.
- Team Player: You collaborate well and support your colleagues.
- Fluent in English: You work well across diverse markets and cultures.
Pharma Technology offers an extremely competitive salary package tailored to your experience and expertise, along with a range of attractive fringe benefits. Our comprehensive compensation plan reflects our commitment to valuing and rewarding your contributions.
Start with us and, after three successful years, you could advance to a Team Leader role, guiding a team of Field Service Technicians and becoming our next Customer Support Team Leader.
Ready to Make an Impact?
Join us and be part of a team where your skills and ideas are truly valued. If you're ready for a rewarding role in a company that values growth, creativity, and collaboration, apply now
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