Head of Customer Success
il y a 2 semaines
Overview Phished is a rapidly growing tech scale-up that helps organizations improve their cybersecurity. Through a unique, fully automated training platform, employees are trained to recognize real cyberattacks and respond to them in the correct way. In just five years, we’ve grown from an ambitious start-up to the fastest-growing Cybersecurity Awareness Platform in the world. Today, we protect over 1.5 million users across 5,000 organizations, together with 300+ partners worldwide. From 5 employees to an international team of more than 70 driven colleagues – and we’re still growing. We have the ambition to double our sales team by 2026. Does this sound like you? Read on. Your Responsibilities You guide, coach, and motivate the Customer Success team in their day-to-day operations You assign tasks, optimize processes, and ensure a balanced workload You monitor the quality of customer interactions and ensure KPIs are met (retention, customer satisfaction, SLAs, onboarding speed) You support your team with escalations and act as a sounding board in complex customer cases You also manage a number of key accounts yourself, staying actively involved on the floor You collaborate with the Product team to gather customer feedback and relay it internally What We Expect From You You have at least 3 years of experience in a B2B SaaS environment, including at least 1 year in a coaching or leadership role You have an affinity for technology and support-related functions You are people-minded, but also able to set clear boundaries and encourage ownership You are well-organized, detail-oriented, a strong communicator, and stay calm under pressure You speak and write fluently in Dutch and English; French is a plus You are driven, customer-oriented, and solution-focused You have a knack for tech and can explain complex information clearly What’s in it for you? Create your own path. Shape your journey based on your vision and ambitions. At Phished, you get the freedom to build a personalized roadmap and develop your unique learning path. Teamwork makes the dream work. Join a motivated, dynamic, and supportive team of like-minded people who help you level up your skills. Room to grow. Continue developing in a no-nonsense, entrepreneurial scale-up culture where initiative and ownership are encouraged. Attractive compensation package. On top of a competitive salary, you’ll have access to a Flex Income Plan, tailored to your needs with a range of extra benefits. Also: a stylish Mercedes, group and hospitalization insurance, and many other perks Work-Life Balance. Flexibility is the norm here. Flexible hours? Check A nice balance between days at the office and working from home? Check Our office is located in the heart of Leuven, just a short walk from the station. Phished is growing – and your role can make a real difference. Ready to make an impact together? #J-18808-Ljbffr
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Head of Sales
il y a 2 jours
Flemish Brabant, Belgique WhatJobs Temps pleinHead of Sales Join to apply for the Head of Sales role at Sitemark. The shift to solar energy is the fastest energy transition in history. The scale at which it’s happening is unprecedented and can only succeed with the right solutions to drive it forward. That’s where Sitemark comes in. Our all‑in‑one platform enhances productivity, quality, and...
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Head of Product
il y a 4 semaines
Flemish Brabant, Belgique WhatJobs Temps pleinOverview As Head of Product you lead the development of our robotics platform from idea to field validation and commercial success. You’ll be the central link between customers, engineers, and internal teams, ensuring that every product we build is robust, relevant, and tested in the real world. Taking full ownership of the product lifecycle, you’ll...
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Head of Automotive
il y a 3 semaines
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Head of Operations
il y a 2 jours
Flemish Brabant, Belgique WhatJobs Temps pleinJoin to apply for the Head of Operations role at Sitemark The shift to solar energy is the fastest energy transition in history. The scale at which it’s happening is unprecedented and can only succeed with the right solutions to drive it forward. That’s where Sitemark comes in. Our all-in-one platform enhances productivity, quality, and performance...
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Head of Engineering
il y a 4 semaines
Walloon Brabant, Belgique WhatJobs Temps pleinHead of Engineering at Harvey Nash IT Consulting Head of Engineering Our client is a SaaS company which is transitioning from a long‑established Oracle Forms legacy platform to a modern, modular, and more scalable product suite built on Oracle APEX, with the ambition to significantly elevate product quality, engineering performance, and customer...
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Sales Manager
il y a 2 semaines
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Head of Accounting
il y a 3 semaines
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Head of Pricing
il y a 2 semaines
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Head of Visual Merchandising, Europe
il y a 2 semaines
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Data Science Architect
il y a 4 semaines
Flemish Brabant, Belgique WhatJobs Temps pleinTOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts™ , has been our strength for over 50 years. At TOMRA, we want people to...
