VIP IT Support Specialist
il y a 4 semaines
We are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members. Work Environment Location: Fully on-site (Brussels, with monthly sessions in Strasbourg) Dress Code: Business formal (suit and tie required) Working Hours: Shift-based schedule between 8:00 AM — 8:00 PM Travel Requirements: 4 days per month in Strasbourg during plenary sessions (rotation basis within team) Remote Work: Not available — 100% on-site presence required Key Responsibilities Service Desk & Incident Management Act as Service Desk Agent, Incident Agent and Analyst, Problem Agent and Analyst Provide first and second-line customer support with a focus on maximizing the first call resolution rate Perform comprehensive incident analysis and maintain direct liaison with end users Record and track all incident, request, and problem information systematically Deliver both remote and on-site technical support as required Technical Support Activities Participate in the reconfiguration and installation of PC environments Test and administer applications across the organization Liaise with system administration and database administration teams for the execution of administrative tasks Perform all tasks of a Service Desk Operator when required Provide highly autonomous support with broad IT problem-solving capabilities Documentation & Knowledge Management Document operational support procedures comprehensively Draft technical content for the knowledge database Maintain accurate records of all support activities and resolutions Required Qualifications Technical Skills Microsoft Office: Very good proficiency in all MS Office applications End User Computing: Very good skills with Windows computers and end-user environments Mobile Platforms: Good understanding of main mobile device platforms and core mobile applications ITIL Certification: ITIL V4 Foundation Certified (mandatory requirement)* Professional Experience Minimum 3 years of relevant professional experience in IT support roles Demonstrated experience in VIP or high-level support environments preferred Language Requirements (Mandatory) English and French: Fluent in both written and oral communication (minimum one language required) Strong communication skills with the ability to interact professionally with VIP users Essential Competencies High degree of autonomy and self-management Broad IT knowledge and adaptability across various technologies Excellent problem-solving and analytical skills Professional demeanor suitable for VIP support environment Flexibility to perform cross-functional tasks (SDO/ITSS interchange) Ability to work effectively in shift patterns and manage time across two locations Special Considerations Monthly Strasbourg sessions are organized on a rotation basis — not all team members travel every month Expense coverage rules apply for Strasbourg travel according to organizational policies Candidate must be comfortable working in a formal, protocol-driven environment Flexibility and adaptability are essential due to the dynamic nature of parliamentary support
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IT Support
il y a 3 semaines
Laeken, Belgique DVF Recruitment Temps pleinAnalyst, On-site IT Support Location: Brussels Contract: Full-time, Permanent We are seeking an On-site IT Support Analyst to ensure the smooth operation of personal computing and office technology. This is a hands-on role providing first-class on-site and desk-based technical support, resolving incidents and service requests, and supporting audio-visual and...
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Adjoint(e) IT Application Support
il y a 3 semaines
Laeken, Belgique SCABEL S.A. Temps pleinÀ propos de l'entreprise SCABEL SA est une société commerciale spécialisée dans le commerce de gros de produits alimentaires. Elle joue un rôle stratégique dans la mise en œuvre opérationnelle et technique des accords européens négociés via la centrale d'achats internationale EURELEC, au service des enseignes E.LECLERC à l'échelle européenne....
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CSV Specialist
il y a 3 semaines
Laeken, Belgique Nalys Temps pleinCSV Specialist – Catalent Brussels, Belgium About Nalys Nalys is a fast-growing consultancy company specialized in high-tech engineering and life sciences. We partner with leading organizations to deliver innovative solutions and expert support across a wide range of technical domains. At Nalys, we combine deep expertise with a human-centric approach —...
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Technical Support Specialist
il y a 4 semaines
Laeken, Belgique OneSource Consulting Temps pleinJob title: Service desk Operator Language: French and English Location: Brussels, Belgium Duration: 6 months + possible another 6 months Full On-site position EU citizenship mandatory Job description: Provide first-line support for unified communications infrastructure, including IP telephony, video conferencing, TV over IP, and network connectivity. Monitor...
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Adjoint(e) IT Application Support
il y a 3 semaines
Laeken, Belgique SCABEL S.A. Temps pleinÀ propos de l'entreprise SCABEL SA est une société commerciale spécialisée dans le commerce de gros de produits alimentaires. Elle joue un rôle stratégique dans la mise en œuvre opérationnelle et technique des accords européens négociés via la centrale d'achats internationale EURELEC, au service des enseignes E.LECLERC à l'échelle européenne....
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Functional Analyst
il y a 3 semaines
Laeken, Belgique We Love IT Temps pleinWho are we? At WeLoveIT, everything revolves around people and technology. We are a close-knit community of IT professionals with a no-nonsense mindset and a strong passion for innovation. With expertise in Agile, DevOps, mobile, security and software development, we support our clients, ranging from leading companies to public sector organizations. We...
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IT System Infrastructure Engineer
il y a 2 semaines
Laeken, Belgique OneSource Consulting Temps pleinJob Description - Roles and Responsibilities The IT infrastructure of CLIENT is partially outsourced to an external IT service provider that does the setup and day-to-day management. The CLIENT Internal System Infrastructure team collaborates intensively with this service provider to set up and run this infrastructure and keep it secure. Important note:...
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Legal Support Specialist
il y a 3 semaines
Laeken, Belgique Innova Solutions Temps pleinJob Title: Legal Support Job Type: Contract Who can apply: Anyone Location: Brussels, Belgium Language: English and Dutch and French Work regime: Hybrid (2-3 days/week onsite) Keywords: Sector Our client is a leading company in the energy sector, renowned for its expertise in transmission and distribution networks. It plays a vital role in ensuring the...
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Partner Management Specialist
il y a 2 semaines
Laeken, Belgique Fujitsu Temps pleinFujitsu BeNeLux is looking for an Alliance Partner Specialist to support and grow our partnerships with ServiceNow and SAP. This is a great opportunity for someone early in their alliance, sales operations, or partner management career who wants to grow into a more strategic partner-facing role. You will start by managing the operational foundations of our...
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E-commerce Operations Specialist
il y a 2 semaines
Laeken, Belgique Distri-Brands S.A. Temps pleinÀ propos de DISTRI-BRANDS DISTRI-BRANDS est un acteur reconnu de la distribution multi-canaux d'accessoires de mode. Nous développons et distribuons à l'international des produits allant des instruments d'écriture à l'horlogerie, en passant par la maroquinerie, via nos propres plateformes et de grandes marketplaces. Dans un contexte de croissance et de...
