VIP IT Support Specialist
il y a 2 jours
We are seeking experienced IT Support Specialists to provide high-quality technical support services in a demanding VIP environment. This role requires a professional, highly skilled individual capable of delivering exceptional first and second-line support to parliamentary staff and members. Work Environment Location: Fully on-site (Brussels, with monthly sessions in Strasbourg) Dress Code: Business formal (suit and tie required) Working Hours: Shift-based schedule between 8:00 AM — 8:00 PM Travel Requirements: 4 days per month in Strasbourg during plenary sessions (rotation basis within team) Remote Work: Not available — 100% on-site presence required Key Responsibilities Service Desk & Incident Management Act as Service Desk Agent, Incident Agent and Analyst, Problem Agent and Analyst Provide first and second-line customer support with a focus on maximizing the first call resolution rate Perform comprehensive incident analysis and maintain direct liaison with end users Record and track all incident, request, and problem information systematically Deliver both remote and on-site technical support as required Technical Support Activities Participate in the reconfiguration and installation of PC environments Test and administer applications across the organization Liaise with system administration and database administration teams for the execution of administrative tasks Perform all tasks of a Service Desk Operator when required Provide highly autonomous support with broad IT problem-solving capabilities Documentation & Knowledge Management Document operational support procedures comprehensively Draft technical content for the knowledge database Maintain accurate records of all support activities and resolutions Required Qualifications Technical Skills Microsoft Office: Very good proficiency in all MS Office applications End User Computing: Very good skills with Windows computers and end-user environments Mobile Platforms: Good understanding of main mobile device platforms and core mobile applications ITIL Certification: ITIL V4 Foundation Certified (mandatory requirement)* Professional Experience Minimum 3 years of relevant professional experience in IT support roles Demonstrated experience in VIP or high-level support environments preferred Language Requirements (Mandatory) English and French: Fluent in both written and oral communication (minimum one language required) Strong communication skills with the ability to interact professionally with VIP users Essential Competencies High degree of autonomy and self-management Broad IT knowledge and adaptability across various technologies Excellent problem-solving and analytical skills Professional demeanor suitable for VIP support environment Flexibility to perform cross-functional tasks (SDO/ITSS interchange) Ability to work effectively in shift patterns and manage time across two locations Special Considerations Monthly Strasbourg sessions are organized on a rotation basis — not all team members travel every month Expense coverage rules apply for Strasbourg travel according to organizational policies Candidate must be comfortable working in a formal, protocol-driven environment Flexibility and adaptability are essential due to the dynamic nature of parliamentary support
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IT Support
il y a 2 semaines
Laeken, Belgique Sloka IT Solutions Temps pleinGreetings from Sloka IT Solutions. Title - Senior IT Helpdesk Officer Language - Dutch or French (Nice to have), English (Professional working proficiency) Location - Belgium Duration - 12 months Workplace type - Fully Remote Experience - 9 years Job Description: Task title: IT Support PO number: Location: Brussels, Paris Remote location possible (this...
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IT Support Specialists
il y a 3 semaines
Laeken, Belgique UpcoMinds Temps pleinWe are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English. Key Responsibilities: Provide...
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IT Support Specialists
il y a 4 semaines
Laeken, Belgique UpcoMinds Temps pleinWe are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English. Key Responsibilities: Provide...
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Support Engineer
il y a 4 semaines
Laeken, Belgique IT-Planet Temps pleinDeze positie kan worden ingevuld met zowel vast contract (bediendestatuut) als freelance contract Duurtijd: lange termijn Regio: Brussel, volledig on site Wij zoeken ook iemand voor dezelfde positie in Sluiskil (NL) Fulltime Functie Als Allround IT Support Engineer ben je het eerste aanspreekpunt voor interne gebruikers of klanten bij IT-gerelateerde vragen...
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IT Support
il y a 4 semaines
Laeken, Belgique Underside Temps pleinITSM Process & Project Officer – Mission long terme (Bruxelles) Underside SRL, partenaire technologique belge reconnu pour son expertise Apple et ses solutions IT haut de gamme, recherche un nouveau collaborateur pour une mission à long terme au sein d'une agence gouvernementale belge, basée principalement à Bruxelles. Votre rôle Vous interviendrez...
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Linux Specialist
il y a 1 semaine
Laeken, Belgique OneSource Consulting Temps pleinJob title: Linux Application Administrator Location: Brussels, Belgium Langauges:English, Dutch or French Contract Duration:ASAP-12 Months+ Possible of extension Job Description: Our client is seeking an experienced Linux Application Administrator / Linux Specialist to join their IT operations team. The ideal candidate will be an all-round IT professional...
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IT Project and Application/Technical Project Management
il y a 4 semaines
Laeken, Belgique afarax Temps pleinafarax is looking for a freelance IT Project and Application/Technical Project Management – Software Solution Specialist 3S. We need you! The project: Our client in the utilities sector, is seeking an experienced IT Project and Application/Technical Project Management – Software Solution Specialist 3S to strengthen their team. The different activities...
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Support engineer
il y a 3 semaines
Laeken, Belgique Splendit Temps pleinBen jij klaar voor een geweldige IT-carrière? Wij zijn op zoek naar een Support Engineer (m/v) met passie voor IT om ons dynamische team bij Splendit te versterken. Als Support Engineer speel jij een cruciale rol in het bieden van eersteklas IT-ondersteuning en assistentie aan onze klanten. Jouw expertise en toewijding zijn essentieel om onze IT-omgeving...
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Resilience / IT Continuity Engineer - Expert
il y a 3 semaines
Laeken, Belgique OPTIMUS IT SERVICES Temps pleinKey Responsibilities Support and collaborate closely with the IT Continuity & Resilience Officer (ICRO) within the Resiliency Cluster. Define, promote and embed IT Continuity, IT Resilience and Cyber Resilience aspects within the overall IT strategy. Steer, supervise and standardise the entity's IT Continuity and Resilience plans, including policies,...
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Microsoft Exchange Specialist
il y a 4 semaines
Laeken, Belgique Degetel Temps pleinNous recrutons ! - Microsoft Exchange Specialist - PART TIME 2/5 Chez Degetel, société de conseil IT à taille humaine, nous accompagnons les professionnels au travers des missions impactantes. Pour l'un de nos partenaires, acteur majeur dans le paysage scolaire, nous recherchons un Microsoft Exchange Specialist pour un projet à fort impact. ️ Ta...
