Quality & Support Specialist
il y a 2 semaines
The quality & Support Specialist plays a crucial role in making sure that the Customer Experience team provides the best service to our customers. Through data analyses, education and intensive collaboration with the teams, you identify and action on opportunities that will support our teams and therefore our customers.Are you ready to take the continuous improvement within Customer Experience to the next level?What will you do in this role?You strive for an outstanding and differentiated experience during every step of the customer journey. Your insights and support are valuable for both team coaches and managers.You play an active role in implementation of new processes, procedures, systems and methodologies, needed to heighten (cost) efficiency, customer experience and profit.Based on the input of the NPS results and call & case monitoring you are able to identify the improvement needs, either for coaching and/or training or for (cross functional) process improvements.Your support in resource planning, analyses and reporting helps to steer the customer experience department in the right direction.You develop training programs, training materials, guidelines and presentations for our customer care agents and agents of our dedicated helpdesk, in collaboration with team Talent.What do we have to offer you?A growing and dynamic companyThe opportunity to make a difference in a professional and international environmentAn enthusiastic team where everyone wants to move forwardPermanent contract, start as soon as possibleFlexible working hours and working from home possibleGroup and hospitalisation insuranceCompany car with fuel card/charge cardLaptop and smartphone (with subscription)Meal vouchers of €8What do we expect from you?You have a proven track record in process- and project management and optimization, ideally in customer care or the logistic sector.You are a strong communicator with impact, persuasion and a client centered approach.Passionate about supporting and educating others.Analytical and data driven mindset.Ownership, taking initiative and focused on improvement.Strong organizational skills and highly accurate.Fluency in English and Dutch or French is an absolute must.
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Product Support Specialist
il y a 7 jours
Brussels, Belgique OneSpan Temps pleinAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
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Quality Assurance Manager
il y a 4 semaines
Brussels, Belgique Barrington James Temps pleinAbout the RoleOur client, a respected organisation operating in the Belgium, are currently recruiting a Quality consultant in the biotech space. The company is committed to delivering high-quality, innovative healthcare solutions and maintaining the highest standards of compliance with regulatory requirements.This is an excellent opportunity to join a...
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Technical Support Specialist
il y a 7 jours
Brussels, Belgique OneSpan Temps pleinAt OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...
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Support Specialist
il y a 7 jours
Brussels, Belgique Cross Border Talents Temps pleinFunctietitel: Support Specialist | Nederlands-sprekend | Remote in Athene voor techbedrijf Locatie: Thuiswerken in Athene, Griekenland Over de functie: Namens Cross Border Talents zijn wij op zoek naar Nederlands-sprekende support specialisten die op afstand willen werken voor een toonaangevend techbedrijf in Athene. In deze functie bied je ondersteuning aan...
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IT Support Specialist
il y a 1 semaine
Brussels, Belgique Capgemini Temps pleinNature of the tasks: - Service desk agent, incident agent and analyst, problem agent and analyst - Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate - First and second-line support: remote and on-site support - Recording & tracking incident information - Recording & tracking Problem...
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IT Support Specialists
il y a 2 semaines
Brussels, Belgique UpcoMinds Temps pleinWe are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.Key Responsibilities:Provide...
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IT Support Specialists
il y a 2 semaines
Brussels, Belgique UpcoMinds Temps pleinWe are looking for an experienced and motivated On-Site IT Support Specialist to provide high-quality technical assistance to end users. The ideal candidate will have strong hands-on experience with end-user devices, operating systems, and collaboration tools, as well as excellent communication skills in both French and English.Key Responsibilities:Provide...
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IT Support Specialist
il y a 1 semaine
Brussels, Belgique Patronale Life Temps plein**Patronale Life** est, depuis près d’un siècle, active dans le secteur des assurances, les prêts, les énergies renouvelables et l’immobilier **Patronale Life** possède des filiales telles que: - **Patronale Solar** spécialisée dans le développement, la réalisation, la gestion et le financement de projets et d'innovations dans le domaine des...
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Quality & R&d Specialist
il y a 7 jours
Brussels, Belgique GIMBER Temps plein**Your mission**: - ** Champion quality processes** - Follow up on procedures defined by the R&D and Quality Manager, ensuring all tests are completed and our finished products meet the highest standards. You will Build strong supplier partnerships and collaboration with external labs and centers of expertise. - ** Drive continuous improvement** -...
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Ict Support Specialist
il y a 1 semaine
Brussels, Belgique Moore Belgium Temps pleinMoore is een grote werkgever met het karakter van een kleine organisatie: korte lijnen, snelle beslissingen, no-nonsense cultuur en veel ondernemerszin. Wij bieden medewerkers zinvol werk in een bedrijf dat dicht bij de klant staat en een brede dienstverlening biedt in Accountancy, Audit, Corporate Finance, Taks & Legal, Business Consulting en Business...
