Head of Operations

Picture this: The CEO is in back-to-back meetings with enterprise client stakeholders, closing a strategic deal. Meanwhile, the engineering team is shipping new features, product is refining the roadmap, and the entire company is executing flawlessly. Behind the scenes, you're the person helping it all come together. Ensuring teams have what they need, managing the financial engine, provide direction to customer success and keeping strategic initiatives on track. That's the impact you'll have. In April 2024, we released Markmi , the markdown optimization assistant for fashion retailers that helps merchandising teams make faster, confident, and more profitable pricing decisions. Markmi replaces outdated spreadsheets with a fashion-specific workflow that combines industry expertise with the latest in AI. By automating the complex parts of markdown planning, it frees up teams to focus on what really matters: weighing trade-offs and choosing the best scenario. Retailers typically experience a margin improvement of 3% to 7% and an 80% to 95% reduction in workload . Today, we're a 11-person team based in Ghent , serving around 10 paying customers and generating €750K+ in annual recurring revenue . In April ‘25, we secured an €1.2M investment and are therefore in an exciting growth phase. With solid traction and investor backing, we need someone to run the operational backbone that will carry us from sub-€1M to €5M+ ARR. This is the CEO's right hand, the person who manages finance, legal, HR, and coordination of strategic initiatives so the commercial, engineering and product teams can focus on what they do best. Now here's the thing: this isn't your typical ‘operations’ role where you're managing established processes in a mature company. You'll help build the foundation from near scratch, establishing financial rigor, updating HR processes, coordinating strategic projects, and ensuring increased operational excellence as we scale. But it takes someone with a decent amount of financial acumen, operational discipline, customer feel and the ability to juggle multiple critical functions to make it happen. That is where you fit in. The Role As our Head of Operations , you'll manage our financial operations, coordinate with legal and compliance partners, run HR and people processes, facilitate leadership coordination, and assist the CEO with strategic initiatives. You'll be the operational foundation that enables our CEO to focus on commercial strategy and our teams to execute without operational friction. Financial Operations You'll own the entire financial engine of the company, working with CEO and external partners. Own the financial engine: manage cash flow, runway, and overall financial health as we scale from sub-€1M to €5M+ ARR Drive budgeting, forecasting, and scenario planning to support growth decisions Maintain financial visibility: deliver clear P&L, cash flow reporting, and key metrics to leadership Support the CEO with financial models for strategic decisions and fundraising rounds Coordinate with external accountants, bookkeepers, and financial partners Customer Success Operations You'll provide structure and guidance to the customer success function while the CS team executes. Give structure and process to customer operations as we scale Guide and support the CS manager and technical team where needed Coordinate between CS, engineering, and data science on customer delivery People Operations & HR You'll coordinate people-related processes with support from external HR partners and administrative help. Coordinate recruiting and onboarding processes across all departments Shape and nurture company culture: organize team events, rituals, and initiatives that strengthen our team Handle employee relations and maintain HR policies with guidance from external HR partners Support performance reviews and maintain role clarity across the organization Coordinate with payroll and benefits providers for administrative execution Legal & Compliance You'll manage all legal and compliance needs, coordinating with external counsel. Manage relationships with external legal counsel and coordinate all legal processes Coordinate contract review, negotiation, and execution (NDAs, vendor agreements, partnership contracts, employment agreements) Manage insurance policies & compliance matters Operations & Strategic Coordination You'll keep the leadership team aligned, operations running smoothly, and strategic priorities on track. Plan and facilitate leadership team meetings with clear agendas and action tracking Oversee office operations and ensure teams have what they need to execute Assist the CEO with strategic initiatives and special projects Turn strategic priorities into executable plans with clear owners and timelines Track progress and elevate issues proactively