Customer Service Account Manager
il y a 6 heures
Customer Service Expert (B2B/ EDI/ XML/ FR-NL-EN) Mission Act as the single point of contact for a dedicated client portofio within this department and being responsible for monitoring contractual aspects at operational and commercial level within the company.Responsibilities As Customer Service Specialist, your role will be to:Serve as the primary point of contact for clients after the sale and guide them throughout their customer journey.Monitor the day-to-day production of the customers in your portfolio and be responsible for all related administrative tasks.Address and resolve customer issues in a timely and effective manner, coordinating with internal teams as needed.Ensure clients are satisfied with the services provided, handle complaints, and propose solutions to meet their needs.Proactively engage with clients to understand their evolving needs and propose value-added solutions or service upgrades.Foster long-term relationships with clients to enhance loyalty and maximize the value of each account.Ensure the correct application of contracts and monitor budgets in collaboration with the sales team.Profile As Customer Service Specialist, you haveMinimum 3+ years of experience in complex B2B Customer Service environment Strong affinity with IT environments (EDI, API, XML, data flows, integrations – no coding required but good understanding)Good knowledge of EDI ( E-invoicing )Experience in root cause analysis – managing efficient client communication despite missing information’sExcellent prioritization, organization and stress management skillsFluent in French & Dutch, EnglishSolution-oriented, action-driven and comfortable handling escalationsWe Offer A competitive salary package – including extra-legal benefits such as a company car or mobility budget, collective bonus, group & hospitalisation insurance and meal vouchers.Autonomy and flexibility with a direct impact on Speos’ growth.A stimulating and evolving role with exciting challenges, opportunities and innovative projects.A dynamic team within a family-oriented corporate culture.A unique atmosphere fostering collaboration and conviviality.You will join a diverse team of highly talented colleagues, with room for ideas, initiative and professional development.Why Speos?Speos is an innovative and leading Belgian company that develops solutions designed to equip organisations with optimised and secure administrative and financial processes.Speos manages all aspects of outgoing document flows, from document generation to distribution via printed and digital channels.Our ultimate goal is to ensure the success of our clients’ administrative and financial processes, allowing them to fully focus on their core business.Speos’ strategy and its position as a subsidiary of the bpost group since 2001 make us the No. 1 reference in our field in Belgium. This recognition comes from our ambitious management, cutting-edge technological expertise and proven customer service.
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Odyssee Field Service: Customer On-boarding Manager
il y a 2 semaines
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You take...
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Customer Service
il y a 2 semaines
Brussels, Belgique Bechtle Brussels NV Temps pleinAfter a training period, you are the focal point for internal customer requests and day-to-day account activities in order to maintain and enhance customer relationships. You are working as Customer Service & Sales Advisor. YOUR JOB - After a training period you are the focal point for internal customer requests and day-to-day account activities in order...
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Account Manager
il y a 2 semaines
Brussels, Belgique HH Global - External Careers Portal Temps pleinPurpose of the job As the Account Manager you will work closely with our pharma clients Pfizer and Sanofi located in Belgium to deliver print and POS services to a professional level, whilst developing that client relationship further on process standardization, product re-engineering, creative ideation, tailored sourcing strategy and in-depth service. The...
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Graduate Junior Account Manager
il y a 6 heures
Brussels, Belgique Monizze Temps pleinJob description About Monizze Monizze is on a mission to help employers support the well-being and engagement of their people.We are looking for a Junior Account Manager to ensure our Account Management team continuously provides the highest level of support to our mid-sized customers through an internal sales approach. As our Junior Account Manager at...
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Regional Account Manager
il y a 2 jours
Brussels, Belgique Orange Belgium Temps plein**Regional Account Manager** Location: Brussels Join us in driving the growth of EBU within the high SME market by nurturing and expanding a vibrant client portfolio. You will be responsible for managing around 40 existing accounts, focusing on cross-selling, up-selling, and securing our Orange products and services. Additionally, you will have the...
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Junior Account Manager
il y a 6 heures
Brussels, Belgique WhatJobs Temps pleinJob description About MonizzeMonizze is on a mission to help employers support the well-being and engagement of their people.From our roots in electronic meal, eco, and gift vouchers, we've evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions. We are looking for a Junior Account Manager to...
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Junior Account Manager
il y a 6 heures
Brussels, Belgique Monizze Temps pleinJob description About MonizzeMonizze is on a mission to help employers support the well-being and engagement of their people.From our roots in electronic meal, eco, and gift vouchers, we’ve evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions.We are looking for a Junior Account Manager to...
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Junior Account Manager
il y a 6 heures
Brussels, Belgique Monizze Temps pleinJob description About Monizze Monizze is on a mission to help employers support the well-being and engagement of their people.From our roots in electronic meal, eco, and gift vouchers, we've evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions. We are looking for a Junior Account Manager to...
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Junior Account Manager
il y a 6 heures
Brussels, Belgique WhatJobs Temps pleinJob description About Monizze Monizze is on a mission to help employers support the well-being and engagement of their people. From our roots in electronic meal, eco, and gift vouchers, we've evolved into a comprehensive Reward Management System, offering smart, flexible, and human-centered salary solutions. We are looking for a Junior Account Manager to...
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Customer Success Manager
il y a 2 semaines
Brussels, Belgique Expleo Group Temps pleinOverview: Expleo is looking for an Account Manager. Are you passionate about driving business in a high added value service environment? Do you want to help customers grow and achieve their goals while strengthening their relationship with the company? Does our mantra "think bold, act reliable" speak to you? Then it's simple... We're waiting for you! **What...
