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Night Audit

il y a 4 semaines

Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

Social network you want to login/join with:

Client:

Accor

Location:Job Category:

Other

EU work permit required:

Yes

Job Reference:

b5faea679e70

Job Views:

8

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Customer:

  • Perform Check-ins of the guests arriving late and show them to their room
  • Handle early check-outs, closing the guest account
  • Assist guests with concierge services
  • Answer the telephone and handle possible requests
  • Program and handle wake-up calls
  • Handle possible walk-ins and negotiate the room rate

Quality:

  • Ensure the guest satisfaction at all times
  • Be aware and warn security if any suspicious person enters the lobby
  • Orientate the guests in case of fire or any other emergency
  • Ensure that the reports for accounting and department Managers are done in a correct and accurate manner

Profit:

  • Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
  • Check if all the paperwork is fully and correctly done
  • Ensure a smooth closure and restart of Opera software
  • Maximize the profit of the hotel, reacting positively and proactively to the possibility of creating new/unexpected revenue (upsell)

People:

  • Assist colleagues from the same or any other department
  • Be responsible for one's acts and honest with colleagues and superiors
Description de l'entreprise

Situé au cœur du quartier européen, le Sofitel Brussels Europe est un hôtel élégant doté d'une situation idéale sur la Place Jourdan, l'une des dernières places typiques de la ville. Proche du célèbre Parc du Cinquantenaire et des musées, il est le point de départ idéal de toutes les visites de la capitale européenne.

Le Sofitel Brussels Europe recherche son/sa nouveau(elle) Réceptionniste de nuit dans le cadre d'un CDI.

Description du poste

Customer:

  • Perform Check-ins of the guests arriving late and show them to their room
  • Handle early check-outs, closing the guest account
  • Assist guests with concierge services
  • Answer the telephone and handle possible requests
  • Program and handle wake-up calls
  • Handle possible walk-ins and negotiate the room rate

Quality:

  • Ensure the guest satisfaction at all times
  • Be aware and warn security if any suspicious person enters the lobby
  • Orientate the guests in case of fire or any other emergency
  • Ensure that the reports for accounting and department Managers are done in a correct and accurate manner

Profit:

  • Check all the operations done during the day, correct all discrepancies in the cashiers, credit card report, Opera and Micros
  • Check if all the paperwork is fully and correctly done
  • Ensure a smooth closure and restart of Opera software
  • Maximize the profit of the hotel, reacting positively and proactively to the possibility of creating new/unexpected revenue (upsell)

People:

  • Assist colleagues from the same or any other department
  • Be responsible for one's acts and honest with colleagues and superiors
Qualifications

Experience:

  • Multilingual (English and French required, Dutch or German is a plus)
  • Open minded, capacity to work and contact with people from different cultures and backgrounds
  • Capacity to solve problems independently and follow them up
  • Proactive, polyvalent, guest-minded, ambitious
  • Previous experience at the Front Office
  • Ability to listen
Informations supplémentaires
  • Préférence pour le candidat ayant un diplôme en hôtellerie
  • Expérience probante dans le milieu de l'hôtellerie
  • Capacité de travailler en équipe
  • Capacité de répondre aux besoins des clients, agir et faire le suivi des plaintes
  • Capacité de gérer une plainte provenant d'un client
  • Ouverture d'esprit
  • Capacité d'utiliser un ordinateur et les logiciels de base
Avantages :
  • Un repas, par jour de travail effectif.
  • Le nettoyage de votre uniforme de travail.
  • Une assurance hospitalisation.
  • Un remboursement des frais de transport selon les dispositions légales.
  • Un parcours « découverte » au sein de notre établissement comprenant un diner, une nuit, et un petit-déjeuner pour une ou deux personnes.
  • Une carte Bienvenue permettant de bénéficier de nombreux avantages au sein du groupe Accor
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