Customer Relationship Management Specialist

il y a 3 semaines


Brussels, Belgique AlmavivA de Belgique Temps plein

Customer relationship management aiming at the adoption of digital initiativesOrganisation of meetings with stakeholders, either onsite or via platforms such as Teams or WebexManaging stakeholder groups, including shared documents, planning, and agendasCreation of reports about stakeholder involvement and their resultsResolving stakeholder issues quickly and efficientlyContributing to the success of digital initiatives by keeping stakeholders updated to ensure their adoption of these digital initiativesManaging communications with stakeholdersReporting to relevant structures.LEVEL OF EDUCATIONBachelor or Master DegreeSKILLSAbility to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.Strong interpersonal skills and ability to understand what each stakeholder needs and to respond constructivelyAnalysis and problem solving skills and attitudeExcellent communication skillsAbility to prepare clear and well-structured documents and presentationsTeamwork skills, including ability to work in a friendly, organised, and well- structured manner also under pressure SPECIFIC EXPERTISE• Knowledge of customer relationship management practices and tools• Knowledge in using tools to prepare reports• Experience in the use of collaborative IT tools (e.g. Microsoft Teams) and Microsoft Office Tools (e.g., PowerPoint)• Experience in (or familiarity with) the IT domain, the economic/commercial needs of the digital/data economy or digital law is a plus.Delivery mode : Onsite (Brussels)Level : 3 or 4



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