Account Manager

SERVICEPLAN GROUP – GREAT PLACE TO WORK IN THE MARKETING SECTOR – IS LOOKING FOR A FULL TIME ACCOUNT MANAGER (F/M/X) We are dedicated to fostering an inclusive workplace where diversity is celebrated and valued. Our workplace is open to individuals of all gender identities, age groups, ethnicities, origins, sexual orientations, parenthood, religious beliefs, disabilities, and backgrounds. #weRESPECT The Serviceplan Group, named Independent Agency Network of the Year 2025 by Ad Age, is dedicated to the entrepreneurial success of its clients and is a market leader in the development and realisation of integrated communication concepts. With our Houses of Communication around the world, we are the only independent agency group to provide all communication services from a single source for the creation of truly integrated concepts: the optimal basis for a BEST BRAND. For us, flexibility, agility, and consideration of the individual needs of our clients always have the highest priority. In addition to Serviceplan, the company brands Plan.Net, Make, and Mediaplus are the foundations of the House of Communication. Our Brussels-based House of Communication (labeled Great Place to Work) is looking for an Account Manager to join its team of around 120 employees and support the agency in serving clients such as: Argenta, ALDI, BMW, C&A, Decathlon, L'Oréal, Mars, Mini, Nikon, and many others. Key Responsibilities Act as the primary point of contact between the agency and clients, building strong and long-term relationships and ensuring high-quality service and strategic alignment. Develop and execute advertising strategies that align with client objectives and market trends. Coordinate and oversee multi-channel campaigns, ensuring timely delivery and budget adherence. Collaborate with creative, media, and digital teams to deliver high-quality campaigns. Monitor campaign performance and provide regular reports with insights and recommendations. Identify new business opportunities and contribute to agency growth by upselling services to existing clients. Manage client expectations, resolve issues, and ensure high levels of satisfaction. Stay updated on industry trends, competitor activities, and emerging advertising technologies. Report directly to the Account Director, ensuring alignment with overall agency strategy and goals. Requirements and Qualifications At least 3 years of experience in the advertising/marketing agency industry, preferably in a comparable role. Proven track record in campaign management, client and stakeholder management, and problem-solving. Strong operational excellence with the ability to meet service level agreements and deliver high-quality results. Demonstrated financial and business knowledge related to marketing activities. Excellent team management skills, with the ability to work with cross-functional teams. Excellent communication and interpersonal skills, enabling effective collaboration with clients and internal stakeholders. Team player with a proactive and problem-solving mindset. Fluency in Dutch and/ or French + English is essential as well as being stationed in Belgium. What we offer you Onboarding: welcome round, onboarding days, breakfast, or lunch for newcomers - we ensure your perfect start. Further training: your development is important to us. Whether through our internal campus training program, language courses or regular coaching - we will keep you up to date Flexibility: with flexible working hours and mobile office, you can adapt your job to your life - and not the other way around. Fun: if you work, you must take a break from time to time. Whether partying or working out - with us you have plenty of opportunities through regular after-work events and sponsored fitness programs. Transformation: we face the challenges of the future and design our company for the new world of work. On this learning journey, you can help advance our development, contribute ideas, and take on responsibility. Internationality: as an internationally active group, you have the opportunity with us to network and exchange ideas with colleagues from a wide variety of disciplines from all over the world. Diversity: we want to work in a diverse and inclusive environment and treat all our current and future colleagues with the utmost respect - which, after all, is the only way to foster innovation, creativity, and variety. Together, we are committed to providing an unbiased, tolerant, and equal opportunity workplace for all colleagues always. Discrimination of any kind has no place in our company. Pet friendly: our agency loves pets, and they are more than welcome in our House of Communication. Work environment: our agency is located in a picturesque brick house with a garden in Woluwe-Saint-Pierre. The workspace is made of a staircase leading to open space offices that foster collaboration, as well as meeting rooms and bubbles for focused work. We have a homey kitchen where you can prepare your lunch and enjoy fresh fruits, coffee, and tea daily.