ITSM Process Manager
il y a 4 semaines
Are you a highly skilled and motivated ITSM Process Manager with a passion for efficiency and best practices? We are seeking a senior specialist to take on the end-to-end management of our client's IT Service Management (ITSM) processes. In this critical role, you will be responsible for process optimisation, monitoring adherence, and driving continuous improvement to maintain the highest standards of service delivery. Your tasks Process Management: Design, maintain, and update ITSM processes to reflect changes in the environment, such as new role introductions, process optimisations, and tooling solutions. Adherence Monitoring: Ensure compliance with process flows and KPIs by all process actors and follow up on adherence. Process Improvement: Continuously improve processes to align with ITIL, SIAM, and audit results. Implementation: Onboard teams of process actors, provide training and explanations, and ensure the smooth implementation of processes within the teams. Governance: Identify, lead, and run governance on process improvements with key stakeholders, ensuring alignment with other organisational units. Your profile A minimum of 10-15 years of experience in IT. Strong background in engineering with a solid understanding of system thinking, design, and the ability to model reliable, sustainable, and robust processes. Solid, certified knowledge of ITIL & SIAM is essential. Expertise in ITSM process modelling. Proven project management experience with a track record of getting things done and coordinating stakeholders. Strong analytical skills, with brilliant logic and the ability to visualize solutions and create visual blueprints of processes. Strong presentation skills: Ability to create executive summaries and explain complex solutions concisely to diverse audiences. Exceptional written and oral communication skills in English (very good); Dutch is a plus. Excellent skills in managing stakeholders and resolving conflicts effectively. A result-driven, proactive, and hands-on mentality.
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ITSM Process Manager
il y a 2 semaines
Laeken, Belgique Forsyth Barnes Temps pleinRole: ITSM Process Manager (Ref: 193718) Rate: up to Euro 500 per day Location: Hybrid Belgium Sector: Utilities Contact:alex.shemar@forsythbarnes.com Overview We are seeking a highly skilled and motivated ITSM Process Manager/Specialist to join the team. The successful candidate will be responsible for the end-to-end management of IT Service Management...
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Software Developer @ itsme
il y a 4 semaines
Laeken, Belgique Amon Temps pleinitsme Belgian Mobile ID, known for the innovative itsme app, is one of Europe's fastest-growing scale-ups. In 2017, itsme was founded through a unique collaboration of seven Belgian market leaders from the banking and telecommunications sectors with a clear mission: to offer a state-of-the-art digital identity solution to everyone, enabling secure and...
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Senior Information Technology Service Management Consultant
il y a 4 semaines
Laeken, Belgique LA International Temps pleinITSM process manager Language: Very good ENG, NL is a plus Location: Hybrid - 2 days at Office in Belgium Mission: We are seeking a highly skilled and motivated ITSM Process Manager/Specialist to join the team. The successful candidate will be responsible for the end-to-end management of IT Service Management (ITSM) processes, ensuring they are up-to-date,...
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Senior Security Analyst @ itsme
il y a 2 semaines
Laeken, Belgique Amon Temps pleinBelgian Mobile ID, known for the innovative itsme app, is one of Europe's fastest-growing scale-ups. In 2017, itsme was founded through a unique collaboration of seven Belgian market leaders from the banking and telecommunications sectors with a clear mission: to offer a state-of-the-art digital identity solution to everyone, enabling secure and seamless...
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Business process Consultant-ServiceNow
il y a 2 semaines
Laeken, Belgique MPower Plus Temps pleinSkills- ServiceNow, ITSM, ITIL, CSDM, CMDB, Requirement Gathering, Stakeholder Management, Agile Scrum
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Solution Architect
il y a 4 semaines
Laeken, Belgique Avance Consulting Temps pleinPosition: Servicenow Solution Architect Job Type: Permanent Location: Brussels, Belgium Roles and Responsibilities. SAM- Pro: Experience in multiple End-to-End implementation of ITOM including CMDB processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration) CMDB Management: Experience with CMDB design, architecture...
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Process Manager
il y a 4 semaines
Laeken, Belgique afarax Temps pleinafarax is looking for a freelance Process Manager. We need you! The project: Our client in the banking sector, is seeking an experienced Process Manager to strengthen their team. We are looking for an experienced End-to-End Process Manager to support the cluster in analyzing, optimizing, designing and documenting the organization's processes as part of the...
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Process Manager
il y a 2 semaines
Laeken, Belgique Proximus Group Temps pleinFreelancer Opportunity Job title: Process manager Job location: Brussels, Belgium Job duration: 2025-12-01 to 2026-12-31 Job weekly hours: 40 hrs./week Role Overview: The End-to-End Process Owner for Order-to-Cash (O2C) is responsible for designing, governing, and continuously improving the full O2C process across the organization and technologies. O2C...
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Software Asset Manager
il y a 4 semaines
Laeken, Belgique OPTIMUS IT SERVICES Temps pleinKey Responsibilities Conduct software compliance inventories to ensure contractual and licensing adherence. Define and communicate inventory guides; organize kick-off meetings with operational teams. Manage contractual databases and software publisher metrics within assigned scope. Support operational teams on licensing rules, usage optimization, and...
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Senior Change Manager
il y a 4 semaines
Laeken, Belgique OneSource Consulting Temps pleinJob Title: Senior Demand and Change Manager Language: English Duration: Long Term Assignment Location: Brussels, Belgium Work Mode: Hybrid (3 days onsite per week) Work Regime: Full Time Job Description We are seeking a highly experienced and results-driven Senior Demand & Change Management Consultant to lead and execute critical transformation initiatives....
