Technical support specialist competitor
il y a 2 semaines
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Technical Support Specialist - Competitor
The Compressor Technique Service division has a vacancy for a service specialist/expert for the competitor product range. This position will be based in the local Edmac entity for competitor business, and you will be part of the global technical support team.
Your role:
As Technical Support Specialist / Expert, it will be your mission to represent the service division during the development of new competitor brands, solve complex technical issues, and ensure we understand our customer's needs while providing the equipment and services to support those needs.
Key responsibilities include:
- Collect competitor service requirements for the main brands in your markets and create the master data needed in our quotation platforms (IQ² - MyDealer – MyEdmac) to offer our services like SP & FP.
- Be part of the Edmac family that safeguards the spare parts needed for our competitor equipment, ensuring their availability for the different markets and assuring the quality of these (Atlas Copco Group) parts.
- Work closely with the ASDA team to set up the competitor equipment in the operational processes.
- Offer 3rd line technical support in solving complex technical issues at customer sites. Your main point of contact will be the local support specialist who handles the 2nd line support. You may be required to go on-site if problems cannot be solved locally.
- Play an active role in product development for competitor services to assure the highest level of serviceability by providing strong involvement in project team meetings (PTM and PCM).
- Develop and provide technical training, troubleshooting guidelines, video instructions, etc., in line with our divisional strategy.
- Collaborate with different departments (marketing, purchasing, engineering, production, etc.).
To succeed, you will need:
Educational:
- Bachelor / Master in engineering or equivalent through experience.
Experience:
- Technical affinity is a must.
- Experience with competitor brands is an advantage.
Knowledge:
- You are fluent in English, both spoken and written, for collaboration in multinational teams. An additional language is considered a plus.
- Experience in compressed air installations or air treatment products is considered a plus, but the willingness to learn is the most important.
Personal:
- You are customer-oriented and have a strong drive to solve issues as quickly as possible.
- A pragmatic approach to new challenges and the ability to rapidly switch tasks depending on priorities.
- Work as part of a team to find the best solution to a challenge.
- Drive your own work and be willing to take on new projects and bigger tasks when opportunities arise.
- You are eager to learn.
- Short trips abroad are not a problem for you.
In return, we offer you:
A friendly, family-like atmosphere with plenty of opportunities to grow and develop. Atlas Copco has a culture known for respectful interaction, ethical behavior, and integrity. You have the ability to realize your ideas and make an impact. This function offers you new challenges and new things to learn every day. You have access to global job opportunities as part of the Atlas Copco Group.
Additional information:
- Although this vacancy is posted in the national job market, we foresee a local+ contract for international candidates for this position.
Diverse by nature and inclusive by choice:
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.
- Functional area: Service
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