Itil Process Specialist
il y a 1 semaine
Direct message the job poster from Parallel Consulting
Managing Consultant Tech Parallel Consulting - EuropeExceptional attention to detail and commitment to quality.
CMDB Management
- Oversee the maintenance and regular updates of the CMDB to ensure data accuracy and completeness.
- Record, track, and manage all configuration items (CIs) following established standards and best practices.
- Collaborate with cross-functional IT teams to integrate and align CMDB data effectively.
- Perform periodic audits and reconciliations to identify discrepancies and take corrective actions as needed.
ITIL Process Documentation
- Develop, review, and maintain documentation for ITIL processes such as Incident, Problem, Change, Release, and Configuration Management.
- Ensure all process documentation complies with ITIL best practices and industry standards.
- Partner with process owners and stakeholders to gather requirements and document process workflows.
- Create user guides, training materials, and standard operating procedures (SOPs) for ITIL processes.
Process Improvement
- Identify areas for process improvement and provide actionable recommendations.
- Track and report on ITIL process performance using key performance indicators (KPIs).
Training and Support
- Lead training sessions for IT staff and stakeholders on CMDB management and ITIL processes.
- Offer continuous support and guidance to ensure compliance with documented processes.
- Serve as the subject matter expert on CMDB and ITIL process documentation.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- A minimum of 5 years' experience in IT Service Management, with a focus on CMDB and ITIL process documentation.
- ITIL Foundation certification required; advanced ITIL certifications preferred.
- In-depth knowledge of ITIL best practices and principles.
- Proficiency with CMDB tools and IT Service Management software.
- Strong documentation and technical writing skills.
- Excellent analytical, problem-solving, and communication abilities.
- Exceptional attention to detail and a commitment to maintaining quality.
Mid-Senior level
Employment typeContract
Job functionOther
IndustriesIT Services and IT Consulting
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