Itil Process Specialist

il y a 1 semaine


Bruxelles, Région de Bruxelles, Belgique Parallel Consulting Temps plein

Direct message the job poster from Parallel Consulting

Managing Consultant Tech Parallel Consulting - Europe

Exceptional attention to detail and commitment to quality.

CMDB Management

  1. Oversee the maintenance and regular updates of the CMDB to ensure data accuracy and completeness.
  2. Record, track, and manage all configuration items (CIs) following established standards and best practices.
  3. Collaborate with cross-functional IT teams to integrate and align CMDB data effectively.
  4. Perform periodic audits and reconciliations to identify discrepancies and take corrective actions as needed.

ITIL Process Documentation

  1. Develop, review, and maintain documentation for ITIL processes such as Incident, Problem, Change, Release, and Configuration Management.
  2. Ensure all process documentation complies with ITIL best practices and industry standards.
  3. Partner with process owners and stakeholders to gather requirements and document process workflows.
  4. Create user guides, training materials, and standard operating procedures (SOPs) for ITIL processes.

Process Improvement

  1. Identify areas for process improvement and provide actionable recommendations.
  2. Track and report on ITIL process performance using key performance indicators (KPIs).

Training and Support

  1. Lead training sessions for IT staff and stakeholders on CMDB management and ITIL processes.
  2. Offer continuous support and guidance to ensure compliance with documented processes.
  3. Serve as the subject matter expert on CMDB and ITIL process documentation.

Qualifications:

  1. Bachelor's degree in Information Technology, Computer Science, or a related field.
  2. A minimum of 5 years' experience in IT Service Management, with a focus on CMDB and ITIL process documentation.
  3. ITIL Foundation certification required; advanced ITIL certifications preferred.
  4. In-depth knowledge of ITIL best practices and principles.
  5. Proficiency with CMDB tools and IT Service Management software.
  6. Strong documentation and technical writing skills.
  7. Excellent analytical, problem-solving, and communication abilities.
  8. Exceptional attention to detail and a commitment to maintaining quality.
Seniority level

Mid-Senior level

Employment type

Contract

Job function

Other

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

  • Bruxelles, Région de Bruxelles, Belgique Fujitsu Temps plein

    Fujitsu is looking for a Manager Service Operation - CONFIGURATION & ASSET MANAGER for our client, an EU Institution in Brussels.Freelancer contracts offered.Certifications required:ITIL V3 Foundation, ITIL Service Lifecycle or ITIL Service Capability Modules (V3) (or be in an advanced stage of acquiring such certification).Alternatively: Practitioner Level...


  • Bruxelles, Région de Bruxelles, Belgique Cronos Europa Temps plein

    Governance Knowledge Specialist Are you a knowledge guru who loves organizing, structuring, and sharing information? Join us as a Knowledge Communicator Ambassador and make a real impact Create & maintain SOPs, ITIL processes, guides, and policies. Organize & optimize content in Confluence, SharePoint Online, and ServiceNow. Lead knowledge-sharing...


  • Bruxelles, Région de Bruxelles, Belgique Nexeo Temps plein

    We are seeking a seasoned Process Transformation Specialist to join our Finance team at Nexeo. In this key role, you will lead process reengineering and optimization projects within the Finance department.About the RoleThe ideal candidate will have 5+ years of experience in process reengineering, Lean/Six Sigma, or change management. A strong background in...

  • IT Support Specialist

    il y a 10 heures


    Bruxelles, Région de Bruxelles, Belgique Getronics Temps plein

    About the Role:As a skilled IT Support Specialist at Getronics, you will play a vital part in delivering exceptional service to our diverse range of users. With a strong focus on first- and second-line support, incident management, and problem analysis, you will ensure that our clients receive top-notch assistance. Your Key Responsibilities:Serve as the...

  • Process and Incident Manager

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Netcompany-Intrasoft Temps plein

    Company DescriptionWe are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while...

  • Process Manager Governance

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique CareerWallet Temps plein

    Be part of our beating heart Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...

  • Business Process Analyst

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Position Description:Are you as passionate about the energy transition as we are? Would you like to contribute to the ambitious EU climate agenda and be part of our team in the Energy and Utilities unit in Brussels?Your role in our team:You will be responsible for the analysis and documentation of existing business processes and harmonizing them to a common...


  • Bruxelles, Région de Bruxelles, Belgique Sprintcv Temps plein

    ITSM ServiceNow Specialist at the European CommissionSprint CVBrussels, BEup to 11k/monthAn ITSM ServiceNow Specialist is needed to join a long-term project for the European Commission, working remotely till further notice, from within the EU. Are you up for it?The IT challengeFunctional analysis of business requirements and business processesFunctional...

  • Service Delivery Manager

    il y a 7 jours


    Bruxelles, Région de Bruxelles, Belgique EUROPEAN DYNAMICS Temps plein

    Description We are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable. What You'll Do: Supervise and manage Information Systems (IS)...

  • Websphere Specialist

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Koda Staff Temps plein

    Freelance WebSphere Specialist / Tech Lead - Brussels (Hybrid – 2 days on-site)Are you passionate about Websphere? Our client is looking for a WebSphere Specialist / Tech Lead to support and enhance their IBM WebSphere operations. You will join a long-term project with a scope of multiple yearsKey Responsibilities:Maintain and support legacy WebSphere...

  • Websphere Specialist

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Koda Staff Temps plein

    Freelance WebSphere Specialist / Tech Lead - Brussels (Hybrid – 2 days on-site) Are you passionate about Websphere? Our client is looking for a WebSphere Specialist / Tech Lead to support and enhance their IBM WebSphere operations. You will join a long-term project with a scope of multiple years Key Responsibilities: Maintain and support legacy...

  • Service Delivery Manager

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique EUROPEAN DYNAMICS Temps plein

    We are seeking a highly motivated, certified Service Delivery Manager fluent in English. This is a remote tele-work position, allowing you to work from anywhere while being part of a dynamic and friendly project team. Freelancer and/or part-time employment is acceptable.What You'll Do:Supervise and manage Information Systems (IS) operations, ensuring service...

  • Testing Specialist

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Engineering International Belgium Temps plein

    We are seeking a skilled and proactive Testing Specialist to join our team in Luxembourg, (near-site & freelance contract). The Testing Specialist will primarily focus on preparing and executing technical work related to the testing of applications. This will be performed under the supervision of a Team Leader, and will include preparing detailed testing...

  • IT Expert

    il y a 7 jours


    Bruxelles, Région de Bruxelles, Belgique Paradigm Temps plein

    Nauwkeurige netwerkexpertiseAls IT Expert ben jij verantwoordelijk voor het bouwen en beheren van de complexe netwerkinfrastructuur van onze partner, de Politiezone Marlow. Jouw focus ligt op het garanderen van de continuïteit en beschikbaarheid van onze systemen en services.Essentiële competentiesWe verwachten van jou: een bachelor- of masterdiploma in...

  • Servicenow Architect

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Parallel Consulting Temps plein

    Requirements Technical Competency Proven experience as a Senior Technical Lead or Architect. Expertise in ITIL Process Definition, Integration Solutions, and Architecture-level configurations. Hands-on experience leading multiple ITSM implementation projects, including at least one full implementation lifecycle for ServiceNow. In-depth knowledge of...

  • Websphere Specialist

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Koda Staff Temps plein

    Freelance WebSphere Specialist / Tech Lead - Brussels (Hybrid – 2 days on-site)Are you passionate about Websphere? Our client is looking for a WebSphere Specialist / Tech Lead to support and enhance their IBM WebSphere operations.You will join a long-term project with a scope of multiple yearsKey Responsibilities:Maintain and support legacy WebSphere...

  • Test Automation Specialist

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Sander Temps plein

    For one of our main partners, a world class company active in the e-Payment industry we are looking for an Agile Tester with a proven track record in software testing and an interest or experience in test automation. Test Automation Specialist : The Company This international company, listed on the Euronext stock exchange, is present in some 50 countries...

  • Senior GIS Specialist

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Arion Recruitment Ltd Temps plein

    Job Opportunity: Senior GIS SpecialistLocation: Brussels, BelgiumAbout the RoleWe are seeking a Senior GIS Specialist to join the ICT department at our client, contributing to GIS system development and geodata integration. You will work within the GIS competence center, collaborating closely with development and cloud teams to optimize GIS APIs for...

  • Test Automation Specialist

    il y a 1 semaine


    Bruxelles, Région de Bruxelles, Belgique Sander Temps plein

    For one of our main partners, a world-class company active in the e-Payment industry, we are looking for an Agile Tester with a proven track record in software testing and an interest or experience in test automation.Test Automation Specialist: The CompanyThis international company, listed on the Euronext stock exchange, is present in some 50 countries with...


  • Bruxelles, Région de Bruxelles, Belgique The White Team Temps plein

    Fundada en 2012 por consultores experimentados The Whiteam nace como consultora tecnológica de calidad con una misión clara; ayudar a las compañías de todo el mundo a optimizar su rentabilidad empresarial a través de un uso eficiente de las tecnologías de la información.Minimum Postsecondary Education and Experience in ICTAt least 4 years of studies...