Process and Incident Manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Netcompany-Intrasoft Temps plein

Company Description

We are Netcompany-Intrasoft, a member of Netcompany Group A/S, and a leading European IT Solutions and Services company with a strong international presence and expertise, dedicated to responsible digitalisation. We offer innovative and added-value solutions of the highest quality to a wide range of public and private organizations, while being a key player in the EU Institutions for the past 30 years. We hold an outstanding record of 500+ organizations in 70+ countries, that have chosen our solutions and services, to fulfil their business needs. Our team of 3500+ professionals is our driving force and our most valuable asset.

Job Description

Are you ready to discover the role of a Process and Incident Manager in Netcompany-Intrasoft?

As a Process And Incident Manager, You Will

  • Lead the development and adoption of operational best practices for service management processes;
  • Lead and coordinate the resolution of major incidents, ensuring effective communication and minimal disruption to services.
  • Manage incident escalation and ensure timely resolution within agreed Service Level Agreements (SLAs).
  • Contribute to definition of an overall process strategy and goals, and ensure they are understood across all services for all processes;
  • Organize process advisory and tactical boards with process stakeholders;
  • Ensure process owners and controllers are in place with clearly defined roles and responsibilities;
  • Maintain structure and content of the process documentation in the knowledge management system;
  • Organize process reviews in order to continually improve and drive the effectiveness of all processes.

Qualifications

What would make you a fit for the role:

  • University degree in Computer Science, Information Technology, or a related field and minimum 4 years' relevant experience;
  • Excellent understanding of Incident Management and IT service management best practices and standards (e.g. ITIL, IT4IT);
  • Experience with process delivery in multi-tower and multi-site environment;
  • Competent in using a variety of planning methodologies.
  • Strong analytical skills with ability to interpret data and statistics;
  • Experience in forecasting and scheduling;
  • Excellent communication skills in English;
  • ITIL Certification OR completion of an ITIL certification within 3 months of starting the position;
  • Minimum 1 Technical Certification from the list below:
    • ITIL4 Managing Professional
    • ITILv3 Intermediate / Expert / MACL
    • IT4IT certification
    • UML, BPMN 2.0 (Business Modelling)
    • OMG Certified Expert in BPM (OCEB)

Additional Information

Being a part of the Netcompany-Intrasoft team, you will be provided with:

  • The opportunity to work in a modern environment.
  • A competitive compensation & benefits package
  • Hospitalization plan
  • Hybrid working model
  • Meal and commuting allowance
  • Well-being activities (on premises)
  • Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business, ad-hoc trainings)
  • A personalized development plan for targeted career growth.

If you are looking forward to being part of a diverse environment, and have the opportunity to work alongside well-experienced professionals, on challenging, large-scale projects that directly impact millions of citizens around the globe, then this is the place to be

By joining Netcompany-Intrasoft Belgium, you will be an integral part of a distinguished team of 600+ tech enthusiasts working for international projects, primarily within the European Institutions market. Whether you're collaborating with clients on their premises or harnessing the power of cutting-edge technologies at our own facilities, you'll have the opportunity to shape the future of digital services in an environment that values your ideas and fosters your growth.

Our culture

Our people are the most important element of our success. Our work life is well defined by our set of fundamental Values: https://netcompany.com/careers/greece/our-values/

#BePartOfSomethingGreat

Please submit your CV in English. All applications will be treated as strictly confidential.

We ensure equal opportunities, treatment, and consideration to all candidates. Discrimination based on sex, racial or ethnic origin, religion or belief, disability, age, sexual orientation or marital status, physical or mental disability, or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany-Intrasoft culture, we respect human rights and focus on creating a positive workplace, where all employees are valued, and where diversity and inclusion are a vital part of our everyday working experience.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology
  • Industries
  • IT Services and IT Consulting
#J-18808-Ljbffr
  • Incident Response

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Stott and May Temps plein

    As an Incident Response & Forensic Analyst, your primary responsibility will be to assist clients in managing and mitigating security incidents. You will analyze security breaches, conduct forensic investigations, and implement security measures to enhance overall resilience. Your role is crucial in ensuring clients are well-prepared for potential threats...

  • Incident Response

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Stott and May Temps plein

    As an Incident Response & Forensic Analyst, your primary responsibility will be to assist clients in managing and mitigating security incidents. You will analyze security breaches, conduct forensic investigations, and implement security measures to enhance overall resilience. Your role is crucial in ensuring clients are well-prepared for potential threats...

  • Incident manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Xquisit Temps plein

    Functie:We are currently looking for an IT Major Incident Manager to strengthen our team and better meet our clients' needs. The Quality Management team ensures the availability and stability of our client"s IT environments by applying ITIL processes (incident, change, and problem management). As a Major Incident Manager, you will play a key role in managing...

  • Incident Response

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Stott and May Temps plein

    3 days ago Be among the first 25 applicantsDirect message the job poster from Stott and MayHelping Cyber Security Experts Secure Contracts & B2B Roles | CERT/CIRT, SOC, DFIR, Threat Intel, GRC, AppSec, IAM, OT & Cloud Security | EuropeAs an Incident Response & Forensic Analyst, your primary responsibility will be to assist clients in managing and mitigating...


  • Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps plein

    Job Title: Major incident and change managerLocation: Mechelen, BelgiumDuration: 12 months+ extensionsJob DescriptionProven experience as a Project Manager in infrastructure projects or development projectsProven experience with project management techniques and tools (risk management, issue management, ...)Demonstrable knowledge of MS Project, MS Office...

  • Incident Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique ACENSI Temps plein

    Expanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for theirtechnical and functional know-how, who specialize in Telecommunications, Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Project...


  • Bruxelles, Région de Bruxelles, Belgique Templeton & Partners - Innovative & Inclusive Hiring Solutions Temps plein

    Incident and Problem Coordinator (freelance)We are seeking an experienced Incident and Problem Coordinator to manage and improve incident resolution and problem management processes within our IT Production team. The ideal candidate is a structured, result-driven professional with strong leadership skills and the ability to coordinate complex technical...

  • Incident Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Proximus Group Temps plein

    A job at Proximus? You'll find that everything revolves around the idea 'Think Possible'. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working...

  • Major Incident Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Templeton & Partners - Innovative & Inclusive Hiring Solutions Temps plein

    Freelance Major Incident Manager – Brussels (12-Month Contract + Extension) We are looking for a Major Incident Manager to join a Quality Management team in Brussels on a freelance basis. This is a hybrid role requiring 2 days on-site per week (Friday is the fixed team day). The initial contract is for 12 months with an option for extension. Languages: ...

  • Major Incident Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Templeton & Partners - Innovative & Inclusive Hiring Solutions Temps plein

    Direct message the job poster from Templeton & Partners - Innovative & Inclusive Hiring SolutionsExecutive IT Recruitment Consultant & Field Manager @ Templeton and Partners | Transforming Tech Teams Globally: Elevating Diversity, Equity & InclusionFreelance Major Incident Manager – Brussels (12-Month Contract + Extension)We are looking for a Major...


  • Bruxelles, Région de Bruxelles, Belgique V-IT NV Temps plein

    Voor 1 van onze klanten zijn we op zoek naar een Incident and Problem Coordinator:Locatie: Brussel + RemoteTalen: NL + FR + ENGStartdatum: AsapEinddatum: 03/03/26 (verlenging mogelijk)Within DBS (Digital Business Solutions) IT Production, as the Incident and Problem coordinator you will assume the operational coordination of the incidents and the problems....

  • Incident coordinator

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Oliver James Associates Ltd. Temps plein

    DescriptionWithin DBS (Digital Business Solutions) IT Production, as the Incident and Problem coordinator you will assume the operational coordination of the incidents and the problems. You will centralize and route the requests of incident resolution coming from L2 support and coordinate the resolution of complex or major incidents from the infrastructure...

  • Incident coordinator

    il y a 2 semaines


    Bruxelles, Région de Bruxelles, Belgique Oliver James Temps plein

    Incident Coordinator (JOB-022025-271810) Brussels, BelgiumWithin DBS (Digital Business Solutions) IT Production, as the Incident and Problem coordinator you will assume the operational coordination of the incidents and the problems. You will centralize and route the requests of incident resolution coming from L2 support and coordinate the resolution of...

  • Incident Manager

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique Trimble Inc. Temps plein

    Trimble is looking for an IT Incident/Problem Manager for their core development team. In this role, you are responsible for handling Problem tickets (support tickets that cannot be handled by our Customer Support team because they are highly technical and require restricted low-level application access or even bug fixes in the product). You will report to...


  • Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps plein

    Job Title: Incident and Problem Coordinator Location: Brussels, Belgium Duration: 12 months+ extensions Job Description ITIL v3:2011 or higher, Foundation Certification, Must have Proven experience applying incident and problem management practices or service delivery management (3.00 Minimum number of years), (5.00 Ideal number of years) Proven...


  • Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps plein

    Job Title: Incident and Problem CoordinatorLocation: Brussels, BelgiumDuration: 12 months+ extensionsJob DescriptionITIL v3:2011 or higher, Foundation Certification, Must haveProven experience applying incident and problem management practices or service delivery management (3.00 Minimum number of years), (5.00 Ideal number of years)Proven experience in a...

  • Incident & Problem Manager

    il y a 9 heures


    Bruxelles, Région de Bruxelles, Belgique CareerWallet Temps plein

    Smals réalise des projets ICT innovants dans l'e-gouvernement et l'e-santé pour les institutions de la sécurité sociale et des soins de santé. Pour Smals, "ICT for society" n'est pas qu'un slogan : tous nos projets profitent à la société. Smals contribue au portail de la sécurité sociale et à la plateforme eHealth. Les projets novateurs sont notre...


  • Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps plein

    Client: EuroclearLocation: [Location not specified]Job Category: OtherEU work permit required: YesJob Reference: 83cd9a78860fJob Views: 30Posted: 24.01.2025Expiry Date: 10.03.2025Job Description:Division: CISOThe Cyber Defense Center (CDC) is part of the Chief Information Security Officer Office. The main responsibility of the team is to reduce the risk of...

  • 2nd Line Incident Solver

    il y a 4 jours


    Bruxelles, Région de Bruxelles, Belgique Snaphunt Temps plein

    The OfferWork alongside & learn from best in class talentJoin a well known brand within IT ServicesExcellent career development opportunitiesThe JobOur client is seeking experienced IT professionals to join our 2nd Line Incident Solver team.This team will be responsible for incident analysis, coordination with IT vendors and market parties (DGOs), and...

  • Process Expert

    il y a 3 semaines


    Bruxelles, Région de Bruxelles, Belgique V-IT NV Temps plein

    Opportunity: E2E Process ExpertJob Title: E2E Process ExpertLocation: BrusselsStart Date: ASAPEnd Date: 27/02/2026Mission Context:As an E2E Process Expert, your mission is to ensure the operational efficiency of business processes, working collaboratively with Squad Players. Your objective is to maintain an end-to-end vision that enables best-in-class...