Incident and Problem Coordinator

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps plein

Job Title: Incident and Problem Coordinator

Location: Brussels, Belgium

Duration: 12 months+ extensions

Job Description

  • ITIL v3:2011 or higher, Foundation Certification, Must have
  • Proven experience applying incident and problem management practices or service delivery management (3.00 Minimum number of years), (5.00 Ideal number of years)
  • Proven experience in a large technical and operational context or a complex infrastructure department (10.00 Minimum number of years), (15.00 Ideal number of years)
  • Proven experience of one of the main ITSM tools, Must have
  • Proven experience with alerting and monitoring process and solutions, Must have
  • Proven experience with Cloud infrastructure and applicative solutions, Must have
  • Proven experience with Database infrastructure (Oracle & SQL Server), Must have
  • Proven experience with Network virtualization, load-balancing & network security components, Must have
  • Proven experience with Virtualization solution like VmWare, Must have
  • Proven experience with Windows, Linux, Aix Servers platform components management and configuration, Must have
  • Proven experience with Workspace virtualization (VDI and Citrix), Must have
  • ITIL v3:2011 or higher, Service Operations Management Certification, Should have
  • Proven experience using Omnitracker, Should have
  • Bachelor's degree in information technology or software engineering or equivalent experience, Must have
  • Excellent communication skills in English especially of writing of status, reporting and communication towards it and business teams, Must have
  • Fluent in either Dutch or French and good knowledge of second language, Must have


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