Incident and Problem Coordinator Brussel
il y a 2 semaines
Voor 1 van onze klanten zijn we op zoek naar een Incident and Problem Coordinator:
Locatie: Brussel + Remote
Talen: NL + FR + ENG
Startdatum: Asap
Einddatum: 03/03/26 (verlenging mogelijk)
Within DBS (Digital Business Solutions) IT Production, as the Incident and Problem coordinator you will assume the operational coordination of the incidents and the problems. You will centralize and route the requests of incident resolution coming from L2 support and coordinate the resolution of complex or major incidents from the infrastructure point of view. You will also evaluate the need to create problems and coordinate the root cause analysis and give recommendations for structural resolution.
You will lead the root cause analysis (troubleshooting), the identification of work arounds, the identification of the definitive solutions, their implementations and related communication plans.
You take pride and ownership in delivering good service levels to customers. You are a result-oriented, self-propelling and well-structured team player that communicates & collaborates openly with other people and teams. You are disciplined in your work, respect people, processes & procedures and raise improvement opportunities. You provide a great service experience to your (internal) customers and achieve high levels of effectivity on daily service fulfillment.
In a second phase of your mission, after stabilization of the incident and problems processes you will take over the coordination and planning of the version release management of the infrastructure components for the Modern Workplace team. This perimeter is limited to minor upgrades that are done in the BASU budget (Business as usual or day-to-day activities).
Responsibilities:- Acknowledge, challenge and route the incidents within DBS IT Production.
- Lead major incidents and complex problems of IT production requiring coordination with several teams.
- Lead the root cause analysis / troubleshooting.
- Lead the identification of the work around.
- Lead the identification of the definitive solution.
- Lead the implementation of work around and definitive solution.
- Lead the communication plan towards the organization from an infrastructure perspective.
- Apply incident and problem management processes and make proposals for improvements to the related process managers.
- On a regular basis, identify problem candidates in collaboration with several teams by analyzing incidents.
- Report on a weekly basis to the DBS IT Production management on the progress of problems and problem candidates.
- Report on a weekly basis to the DBS IT Production management lessons learnt managing major incidents.
- Keep up with IT standards, innovations and share knowledge and experience.
- Collect information to prepare the roadmap of minor updates of the Modern Workplace's infrastructure components.
- Create, follow and report (on) a release roadmap (rolling exercise) for the next 12 months.
- Propose monitoring enhancements to prevent incidents.
- ITIL v3:2011 or higher, Foundation Certification.
- Proven experience applying incident and problem management practices or service delivery management (+3 years).
- Proven experience in a large technical and operational context or a complex infrastructure department (+10 years).
- Proven experience of one of the main ITSM tools.
- Proven experience with alerting and monitoring process and solutions.
- Proven experience with Cloud infrastructure and applicative solutions.
- Proven experience with Database infrastructure (Oracle & SQL Server).
- Proven experience with Network virtualization, load-balancing & network security components.
- Proven experience with Virtualization solutions like VmWare.
- Proven experience with Windows, Linux, Aix Servers platform components management and configuration.
- Proven experience with Workspace virtualization (VDI and Citrix).
- Bachelor's degree in information technology or software engineering or equivalent experience.
- Excellent communication skills in English especially in writing of status, reporting and communication towards IT and business teams.
- Fluent in either Dutch or French and good knowledge of the second language.
- ITIL v3:2011 or higher, Service Operations Management Certification.
- Proven experience using Omnitracker.
-
Incident and Problem Coordinator
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Templeton & Partners - Innovative & Inclusive Hiring Solutions Temps pleinIncident and Problem Coordinator (freelance)We are seeking an experienced Incident and Problem Coordinator to manage and improve incident resolution and problem management processes within our IT Production team. The ideal candidate is a structured, result-driven professional with strong leadership skills and the ability to coordinate complex technical...
-
Incident and Problem Coordinator
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps pleinJob Title: Incident and Problem Coordinator Location: Brussels, Belgium Duration: 12 months+ extensions Job Description ITIL v3:2011 or higher, Foundation Certification, Must have Proven experience applying incident and problem management practices or service delivery management (3.00 Minimum number of years), (5.00 Ideal number of years) Proven...
-
Incident and Problem Coordinator
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps pleinJob Title: Incident and Problem CoordinatorLocation: Brussels, BelgiumDuration: 12 months+ extensionsJob DescriptionITIL v3:2011 or higher, Foundation Certification, Must haveProven experience applying incident and problem management practices or service delivery management (3.00 Minimum number of years), (5.00 Ideal number of years)Proven experience in a...
-
Incident coordinator
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Oliver James Temps pleinIncident Coordinator (JOB-022025-271810) Brussels, BelgiumWithin DBS (Digital Business Solutions) IT Production, as the Incident and Problem coordinator you will assume the operational coordination of the incidents and the problems. You will centralize and route the requests of incident resolution coming from L2 support and coordinate the resolution of...
-
IT Problem Coordinator
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Contraste Europe Temps pleinFor one of our projects in the financial sector, we are looking for an IT Problem Coordinator.Contraste Europe is a major player in IT services in Belgium. We build strong relations with our clients and provide a range of IT services such as advisory, cloud and next-gen platforms, applications, data intelligence or support.If you want to join a fast-growing...
-
Incident coordinator
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Oliver James Associates Ltd. Temps pleinDescriptionWithin DBS (Digital Business Solutions) IT Production, as the Incident and Problem coordinator you will assume the operational coordination of the incidents and the problems. You will centralize and route the requests of incident resolution coming from L2 support and coordinate the resolution of complex or major incidents from the infrastructure...
-
IT Problem Coordinator, null
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinSocial network you want to login/join with:Our partner's Services Group is responsible for planning, building, and running the global infrastructure and IT service management for the operating entities of various Group markets. Considering an appropriate and benchmarked cost level, we guarantee great levels of service to support the requirements of business...
-
Incident Response
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Stott and May Temps pleinAs an Incident Response & Forensic Analyst, your primary responsibility will be to assist clients in managing and mitigating security incidents. You will analyze security breaches, conduct forensic investigations, and implement security measures to enhance overall resilience. Your role is crucial in ensuring clients are well-prepared for potential threats...
-
Incident Response
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Stott and May Temps pleinAs an Incident Response & Forensic Analyst, your primary responsibility will be to assist clients in managing and mitigating security incidents. You will analyze security breaches, conduct forensic investigations, and implement security measures to enhance overall resilience. Your role is crucial in ensuring clients are well-prepared for potential threats...
-
Incident Response
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Stott and May Temps plein3 days ago Be among the first 25 applicantsDirect message the job poster from Stott and MayHelping Cyber Security Experts Secure Contracts & B2B Roles | CERT/CIRT, SOC, DFIR, Threat Intel, GRC, AppSec, IAM, OT & Cloud Security | EuropeAs an Incident Response & Forensic Analyst, your primary responsibility will be to assist clients in managing and mitigating...
-
Change and Release Coordinator
il y a 3 jours
Bruxelles, Région de Bruxelles, Belgique Forsyth Barnes Temps pleinJob Title: Change and Release Coordinator (Freelance Contract)Location: Hybrid - 2 Days Onsite in Belgium (Multiple Locations Available)Contract Length: 6 MonthsDay Rate: €500 per dayAbout the Role:We are seeking an experienced Change and Release Coordinator to join our dynamic IT operations team on a freelance contract basis. This role is essential in...
-
Major Incident Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique Templeton & Partners - Innovative & Inclusive Hiring Solutions Temps pleinFreelance Major Incident Manager – Brussels (12-Month Contract + Extension) We are looking for a Major Incident Manager to join a Quality Management team in Brussels on a freelance basis. This is a hybrid role requiring 2 days on-site per week (Friday is the fixed team day). The initial contract is for 12 months with an option for extension. Languages: ...
-
Major Incident Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Templeton & Partners - Innovative & Inclusive Hiring Solutions Temps pleinDirect message the job poster from Templeton & Partners - Innovative & Inclusive Hiring SolutionsExecutive IT Recruitment Consultant & Field Manager @ Templeton and Partners | Transforming Tech Teams Globally: Elevating Diversity, Equity & InclusionFreelance Major Incident Manager – Brussels (12-Month Contract + Extension)We are looking for a Major...
-
Incident Manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique ACENSI Temps pleinExpanding steadily since its launch in 2003, the ACENSI group is an IT consultancy firm, well known for theirtechnical and functional know-how, who specialize in Telecommunications, Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Project...
-
Incident & Problem Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Smals Temps pleinUw rolAls Incident & Problem Manager zorg je ervoor dat de processen voor het beheer van incidenten en problemen effectief en efficiënt verlopen. Je beheert de belangrijkste incidenten, organiseert de operationele crisiscel en rapporteert aan het management. Concreet verspreid je de gegevens in verband met de processen naar de verschillende betrokken...
-
Incident Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Trimble Inc. Temps pleinTrimble is looking for an IT Incident/Problem Manager for their core development team. In this role, you are responsible for handling Problem tickets (support tickets that cannot be handled by our Customer Support team because they are highly technical and require restricted low-level application access or even bug fixes in the product). You will report to...
-
Incident manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Xquisit Temps pleinFunctie:We are currently looking for an IT Major Incident Manager to strengthen our team and better meet our clients' needs. The Quality Management team ensures the availability and stability of our client"s IT environments by applying ITIL processes (incident, change, and problem management). As a Major Incident Manager, you will play a key role in managing...
-
Major incident and change manager
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps pleinJob Title: Major incident and change managerLocation: Mechelen, BelgiumDuration: 12 months+ extensionsJob DescriptionProven experience as a Project Manager in infrastructure projects or development projectsProven experience with project management techniques and tools (risk management, issue management, ...)Demonstrable knowledge of MS Project, MS Office...
-
Major IT Incident Manager, null
il y a 2 semaines
Bruxelles, Région de Bruxelles, Belgique TN Belgium Temps pleinAXA Belgium recherche, au sein du service IT Service Operations, un Incident Coordinator afin de renforcer son équipe.L'Incident Coordinator garantit la fiabilité transversale des systèmes informatiques dans l'ensemble de l'entreprise, sa configuration classique étant en cours de transfert vers le Cloud (SAAS, PAAS, IAAS,…).En effet, depuis notre...
-
Incident Manager
il y a 3 semaines
Bruxelles, Région de Bruxelles, Belgique Proximus Group Temps pleinA job at Proximus? You'll find that everything revolves around the idea 'Think Possible'. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working...
