Major incident and change manager
il y a 2 semaines
Job Title: Major incident and change manager
Location: Mechelen, Belgium
Duration: 12 months+ extensions
Job Description
- Proven experience as a Project Manager in infrastructure projects or development projects
- Proven experience with project management techniques and tools (risk management, issue management, ...)
- Demonstrable knowledge of MS Project, MS Office (PowerPoint, Excel).
- Demonstrable knowledge and experience with ITIL.
- Demonstrated knowledge of terminology, organization, roles and processes of the PM methodology (e.g. Prince2, PMBok, ...), preferably demonstrated by certification
- Language requirement: Dutch at European CEFR - level C2.
Your main responsibilities:
- Coordinating major incidents and organizing the operational crisis cell.
- Lead meetings and collaborate with technical teams for troubleshooting.
- Drawing up root cause analyses and defining improvement actions.
- Developing and monitoring incident and problem management processes.
- Communicating and reporting on incidents to internal and external stakeholders.
- Developing and implementing release management standards (such as release criteria, schedules and application release cycles).
- Decide whether changes to production can be made based on risk and quality analyses.
- Oversee the governance and quality of releases to ensure operational stability.
- Proactively contribute to process improvements and harmonize release management procedures.
- Knowledge level Master IT or bachelor or equivalent through experience
- 3 years of experience in IT
- Extensive knowledge of ITIL
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