Major incident and change manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique LanceSoft Europe Temps plein

Job Title: Major incident and change manager

Location: Mechelen, Belgium

Duration: 12 months+ extensions

Job Description

  • Proven experience as a Project Manager in infrastructure projects or development projects
  • Proven experience with project management techniques and tools (risk management, issue management, ...)
  • Demonstrable knowledge of MS Project, MS Office (PowerPoint, Excel).
  • Demonstrable knowledge and experience with ITIL.
  • Demonstrated knowledge of terminology, organization, roles and processes of the PM methodology (e.g. Prince2, PMBok, ...), preferably demonstrated by certification
  • Language requirement: Dutch at European CEFR - level C2.

Your main responsibilities:

  • Coordinating major incidents and organizing the operational crisis cell.
  • Lead meetings and collaborate with technical teams for troubleshooting.
  • Drawing up root cause analyses and defining improvement actions.
  • Developing and monitoring incident and problem management processes.
  • Communicating and reporting on incidents to internal and external stakeholders.
  • Developing and implementing release management standards (such as release criteria, schedules and application release cycles).
  • Decide whether changes to production can be made based on risk and quality analyses.
  • Oversee the governance and quality of releases to ensure operational stability.
  • Proactively contribute to process improvements and harmonize release management procedures.
  • Knowledge level Master IT or bachelor or equivalent through experience
  • 3 years of experience in IT
  • Extensive knowledge of ITIL

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