Information Technology Technical Support

il y a 3 semaines

Brussels, Belgique Sharp Brains Temps plein

● 2-4 years of experience in Onsite support ● Knowledge and experience on windows 7 OS ● Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. ● Manage IMAC and desk side support services. ● Manage hard and soft break fix services for laptops and desktops. ● Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). ● Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. ● Experience with Service management tool – ex – Service now ● Should have good expertise on EUC tools, remote support tools, MS office and outlook. ● Preferable to have a good understanding of Lync, VPN, and mobile device support. ● Analyze Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. ● Ensure that each Desktop Device is installed with the appropriate Desktop image. ● Manage Desktop Devices (hardware and software) incidents through to resolution. ● Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements ● Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. ● Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management ● Good to have – knowledge in AD and smart hands and feet support. ● Good to have – knowledge and experience of supporting MAC devices and tablets

  • Information Technology Support Specialist

    il y a 2 semaines

    Brussels, Belgique SISL Global Temps plein

    Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide Second-level technical support for desktop/laptop...

  • Information Technology Support Specialist

    il y a 2 semaines

    Brussels, Belgique SISL Global Temps plein

    Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide Second-level technical support for desktop/laptop...

  • Information Technology Support Specialist

    il y a 2 semaines

    Brussels, Belgique SISL Global Temps plein

    Job Summary:The L2 Desktop Support Technician is responsible for providing advanced technical support andtroubleshooting to end-users. This role involves addressing complex issues, maintaining hardware and software systems and ensuring optimal performance and user satisfaction.Key Responsibilities:· Provide Second-level technical support for desktop/laptop...

  • Information Technology Support Engineer

    il y a 7 jours

    Brussels, Belgique CDH Professionals Temps plein

    About the Role: Provide IT support to staff across various locations, ensuring the smooth operation of devices, software, and systems. Assist in troubleshooting technical issues related to hardware, software, networks, and mobile devices. Support and maintain IT infrastructure, including Wi-Fi, telephony, printing solutions, and video conferencing systems....

  • Information Technology Support Engineer

    il y a 7 jours

    Brussels, Belgique CDH Professionals Temps plein

    About the Role: Provide IT support to staff across various locations, ensuring the smooth operation of devices, software, and systems. Assist in troubleshooting technical issues related to hardware, software, networks, and mobile devices. Support and maintain IT infrastructure, including Wi-Fi, telephony, printing solutions, and video conferencing systems....

  • Information Technology Technical Lead

    il y a 3 semaines

    Brussels, Belgique TTR Temps plein

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    il y a 3 semaines

    Brussels, Belgique Hamilton Barnes Temps plein

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  • Information Technology Technical Support

    il y a 7 jours

    Brussels, Belgique Sharp Brains Temps plein

    ● 2-4 years of experience in Onsite support ● Knowledge and experience on windows 7 OS ● Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. ● Manage IMAC and desk side support services. ● Manage hard and soft break fix services for laptops and desktops. ● Provide standard and approved hardware and...

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    il y a 4 semaines

    Brussels, Belgique WhatJobs Temps plein

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    il y a 3 semaines

    Brussels, Belgique beBeeMainframe Temps plein

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