IT Process Coordinator

il y a 4 semaines


Laeken, Belgique NEBIRU Temps plein

Looking to start a new challenge as a freelancer? Get in touch now. What you will do Federate, improve and govern end-to-end IT processes (ITIL v4 based). Define standards, workflows, KPIs and governance models across IT domains. Lead process harmonisation initiatives across architecture, development, integration and operations teams. Facilitate workshops with stakeholders from IT, business, and delivery teams. Challenge existing practices and introduce scalable, efficient, compliant processes. Support audits, risk assessments and quality controls. Maintain documentation, RACI models, dashboards and process catalogues. Guide teams in adopting best practices and ensure behavioural/process adoption. What you bring 5+ years' experience in IT process design, IT governance or service management. Strong knowledge of ITIL v4 (certification highly valued). Experience in large and complex IT environments (>100 people). Ability to model processes (BPMN, ArchiMate, UML). Excellent communication and stakeholder management skills. Analytical mindset with pragmatic problem-solving. Experience with continuous improvement frameworks (Lean, Six Sigma, Kaizen). Interested? Apply immediately myNEBIRU: Not into this role, but interested in what NEBIRU does? That's totally fine. Visit to see how we can support you - even outside our client missions. Let's build the bridge to your next step, together.


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