2nd line support engineer

il y a 3 semaines

Brussels, Belgique Bonanza Group NV Temps plein

As a key member of the team, you'll tackle complex technical challenges, provide advanced support, and collaborate closely with colleagues to keep the infrastructure secure and optimized. If you're passionate about problem-solving and thrive in a dynamic environment, this is your chance to make a real impact.Your ChallengesAct as the technical backbone for escalated IT issues, providing advanced troubleshooting and resolution beyond first-line capabilitiesServe as a key point of contact for complex incidents and requests in Windows Server, Active Directory (AD), and network infrastructureGuide and support first-line helpdesk engineers, ensuring efficient ticket handling and knowledge sharing.Perform system administration tasks: Manage and maintain Active Directory (user accounts, groups, permissions), handle Windows Server configurations and updates, perform basic troubleshooting of LAN/WAN connectivity issues and assist with firewall rule reviews and network security configurationsManage licenses and subscriptions for third-party SaaS solutions, ensuring compliance and cost optimization.Collaborate with other teams to resolve cross-functional issues.Maintain documentation for processes, configurations, and troubleshooting steps.Contribute to continuous improvement by identifying recurring issues and proposing preventive measuresOur Wish List Strong technical knowledge of Windows environments, Active Directory, and network fundamentalsWe are looking for someone with at least 5 to 10 years of experience in a similar position. Familiarity with ticketing systems and ITIL-based workflowsHands-on experience with system administration and basic networkingAbility to mentor and guide first-line engineers effectivelyExcellent problem-solving skills and attention to detailGood understanding of SaaS license management and subscription trackingFamiliarity with scripting (PowerShell) and cloud environments is a plusStrong communication skills in English and French. Basic Dutch communication.Education: You hold a bachelor's degree in IT, Computer Science, or related field, or alternatively, relevant certifications (e.g., Microsoft Certified: Windows Server/AD, CompTIA Network+)What do we offer you?A permanent contract with a fixed salaryA company car of your choice with a charging cardFixed monthly allowanceMeal vouchersInternet allowanceGroup and hospitalisation insurance32 days' holidayEvents and teambuildingEducation programWe are part of the Cronos family (Belgium's largest IT group), which offers many additional benefits and opportunities, depending on how you want to develop your career.

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