Claims Client Relationship Manager
il y a 1 jour
- Voor de verdere versterking van onze focus op en onze relatie met verzekerden en makelaars, zijn wij ter uitbreiding van ons team op zoek naar een Claim Customer Relationship Manager (CCRM) voor de Benelux.
- De rol omvat het opbouwen en onderhouden van een goede relatie met multinationale en nationale verzekerden en makelaars vanuit het Claims team, in samenwerking met underwriting en business development collega's.
- De claims service propositie en de opgebouwde klantrelaties ondersteunen onze business propositie en de tevredenheid en het behoud van onze relaties.
Belangrijke verantwoordelijkheden
- Aanspreekpunt zijn voor de verzekerde en makelaar met betrekking tot afspraken over schadeafhandeling, de coördinatie van claims services en het oplossen van problemen.
- Analyseren en rapporteren van claimsdata ten behoeve van een verzekerde.
- Organiseren van claim sessies bij verzekerde en makelaar, in het kader van evaluatie en training.
- Feedback verzamelen over de claims service en het nemen van doelgerichte actie.
- Inregelen en monitoren van procedures die dienen als leidraad voor multinationale claimafhandeling.
- Assisteren bij het ontwikkelen en uitvoeren van de claims service strategie.
- Monitoren van de kwaliteit van de geleverde claims services.
- Produceren van claims promotiemateriaal.
Nationaal en Internationaal
De CCRM maakt deel uit van het Benelux Claims team en het Europese CCRM team en heeft collega's in vergelijkbare rollen in Duitsland, Frankrijk en de UK. De rol vereist reizen in de Benelux en af en toe in Europa.
Bruggenbouwer en Service mindset
Wij zijn op zoek naar iemand met ervaring in de verzekeringsbranche bij een verzekeraar, makelaar, als risk/insurance manager, of in een andere rol, met een sterk gevoel voor service. Een pré is als kennis is opgedaan met de behandeling van claims en met de partijen die daarbij een rol spelen. Belangrijk is om in staat te zijn te werken in zaken met internationale exposure en om bruggen te kunnen bouwen. Talenkennis: Vloeiend in Nederlands en Engels.
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