Country Head Customer Service Laboratory Solutions
il y a 4 semaines
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Come and join our team As Country Head for our Laboratory Solution (LS) Customer Service Business (CS), you will be responsible for ensuring best in class, customer focused, industry leading LS service within Belgium and collaborate with the Country Business Lead and Managers to win and execute new projects. You act as a leader when driving our business, our CS LS strategy and when supporting local managers within Belgium to achieve financial, operational and employees satisfaction targets.
In this role you will have the responsibility to define and deliver upon financial and operational targets, ensuring that they are achieved by the CS LS colleagues in the country. As the CS LS Head for the Country, you will report and interact with South West Europe (SWE) CS LS Head to track on status, discuss new strategies and being an active member of the management team. A key focus area that you will be responsible for is change management, and you will have to find best practices and implement those that apply in Belgium.
Responsibilities:
- Ensure industry leading Customer Satisfaction.
- Create a working environment in which people express at their best, nurture and growth talents.
- Set financial and operational targets for Belgium in alignment with SWE CS LS Head.
- Represent CS LS Belgium towards SWE CS LS Management and Headquarter.
- Track progress on targets and report to SWE and EMEA management.
- Lead and coach CS LS country managers.
- Support the country business management to achieve commercial success and participate in the Belgium DX management as representative for Customer Service.
- Coordinate and select Headquarter and country-specific improvement initiatives with necessary input from Zone Management.
Key strategic priorities:
- Implement transformation initiatives, e.g. establish proactive monitoring of our installed systems, evaluate external partner strategies for CS, implement new Project Management tools to drive productivity and hence profitability for LS in the country.
- In case of performance issues that cause customer dissatisfaction, you will support the country organizations in escalating the issue and ensure that it gets proper attention at headquarter and that a solution is found.
- Monitor customer satisfaction and work with CS LS managers to define improvement initiatives where needed.
- Focus on initiatives and changes in the country that improve the Service KPIs.
- Strategic Headcount planning for the country in alignment with the countries and according to the business needs.
Your profile:
- Leadership experience within Customer facing organizations.
- Familiarity with financial targets.
- Preferably knowledge about laboratory diagnostic, but this is not a requirement.
- Experience from an international organization/matrixed organization would be an advantage.
- Fluent written and verbal communication skills in Dutch, French and English.
- Ability to work independently as well as being a strong team-player in highly diverse teams.
- Ability to make decisions and implement necessary action plans.
- Social intelligence and can do attitude.
What can you expect from Siemens Healthineers?
- A minimum of 31 days of leave per year.
- A competitive salary, supplemented by benefits such as a company car, a fuel card (active in Europe), eco vouchers, meal vouchers and a range of insurances.
- In-depth onboarding and various trainings, where you will be fully prepared to work independently.
- A pleasant work environment, group activities and a good work-life balance.
- A culture of "lifelong learning" where you are encouraged to continuously develop your skills.
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
To facilitate the study of your application, we invite you to avoid contact via email or social networks and to give preference to our job and career site. However, if you encounter any problems during your application, please do not hesitate to contact us directly.
To find out more about us, take a look at our website.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Jobs at Siemens Healthineers (siemens-healthineers.com).
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
Siemens Healthineers and Varian Belgium are Great Place to Work certified and recognized as great companies to work for
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