Customer Success Consultant

il y a 2 semaines


Gent, Flandre, Belgique Accent Temps plein

In 2017 is ons moederbedrijf House of HR gestart met NOWJOBS, een volledig digitaal interimkantoor. Als innovatieve app speelden we in op de digitalisering van de rekruteringsmarkt en op de behoeften van mensen die snel wat willen bijverdienen en van sectoren als horeca, evenementen en retail die vaak snel tijdelijk personeelstekorten moeten opvangen. Naast de succesvolle NOWJOBS-app hebben we ook een webplatform gelanceerd met tijdsregistratie- en planningsmogelijkheden. Dit heeft bijgedragen aan de snelle groei en populariteit van NOWJOBS, dat nu zelfs internationaal actief is in Nederland, Frankrijk en Duitsland.

De rol
Belangrijkste verantwoordelijkheden:

  • Klantenbeheer: je informeert en adviseert zowel klanten als bijverdieners over ons platform
  • Dataregistratie: het nauwkeurig bijhouden en verwerken van gegevens is essentieel voor het optimaal functioneren van ons digitale platform
  • App-kwaliteit: door feedback te detecteren en oplossingen voor te stellen werk je actief aan het verbeteren van de app
  • HR-advies: adviseren van klanten over contracten, loonadministratie, preventie, enz.
Hoe draag je bij aan onze missie?
  • Je bent het eerste aanspreekpunt voor klanten en deelt je kennis over onze app, planningstool, wetgeving, en meer
  • Je begeleidt bijverdieners en adviseert hen over het gebruik van de app, loonbrieven, planning, enz.
  • Door nauwkeurige dataverwerking help je ons om continu te optimaliseren
  • Je deelt inzichten met het team en draagt bij aan verbeteringen van de app en tool
  • Je begeleidt klanten bij het verdere gebruik van de app en staat in voor administratieve taken
  • Bereidheid om in het weekend te werken zodat we een 24/7 service kunnen garanderen, met een rotatiesysteem voor gemiddeld 5 weekends per jaar


Vereisten
**In een perfecte wereld...**
  • De NOWJOBS-app staat in je top 3 van meest gebruikte apps
  • Eerdere ervaring in klantensupport is een plus
  • Digitaal vaardig en altijd op zoek naar verbetering
  • Goede communicatieve vaardigheden, zowel mondeling als schriftelijk in het Nederlands en Frans
Opleiding en enthousiasme voor onze missie zijn belangrijker dan het perfecte plaatje.

Voordelen
Wij bieden jou:
  • Een gezellig kantoor in Gent met goede bereikbaarheid
  • Een 40-urige werkweek met flexibiliteit
  • Een balans tussen thuis- en kantoorwerk, 3 dagen per week op kantoor
  • Aantrekkelijk loon, maaltijdcheques, verzekeringen, loyaliteitsprogramma en Benefits at Work
  • Flexibele flexplan-opties voor brutoloon optimalisatie
Daarnaast:
  • Massagestoel, vers fruit en soep op kantoor
  • Koffie van George Clooney en thee van Pieter Lorridon
  • Talent coaches voor ondersteuning
  • Frietjes op donderdag
  • Interessante interne en externe opleidingsmogelijkheden


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