![Accent](https://contents.bebee.com/companies/be/accent/avatar-VTphU.png)
Customer Success Consultant
il y a 2 semaines
In 2017 is ons moederbedrijf House of HR gestart met NOWJOBS, een volledig digitaal interimkantoor. Als innovatieve app speelden we in op de digitalisering van de rekruteringsmarkt en op de behoeften van mensen die snel wat willen bijverdienen en van sectoren als horeca, evenementen en retail die vaak snel tijdelijk personeelstekorten moeten opvangen. Naast de succesvolle NOWJOBS-app hebben we ook een webplatform gelanceerd met tijdsregistratie- en planningsmogelijkheden. Dit heeft bijgedragen aan de snelle groei en populariteit van NOWJOBS, dat nu zelfs internationaal actief is in Nederland, Frankrijk en Duitsland.
De rol
Belangrijkste verantwoordelijkheden:
- Klantenbeheer: je informeert en adviseert zowel klanten als bijverdieners over ons platform
- Dataregistratie: het nauwkeurig bijhouden en verwerken van gegevens is essentieel voor het optimaal functioneren van ons digitale platform
- App-kwaliteit: door feedback te detecteren en oplossingen voor te stellen werk je actief aan het verbeteren van de app
- HR-advies: adviseren van klanten over contracten, loonadministratie, preventie, enz.
- Je bent het eerste aanspreekpunt voor klanten en deelt je kennis over onze app, planningstool, wetgeving, en meer
- Je begeleidt bijverdieners en adviseert hen over het gebruik van de app, loonbrieven, planning, enz.
- Door nauwkeurige dataverwerking help je ons om continu te optimaliseren
- Je deelt inzichten met het team en draagt bij aan verbeteringen van de app en tool
- Je begeleidt klanten bij het verdere gebruik van de app en staat in voor administratieve taken
- Bereidheid om in het weekend te werken zodat we een 24/7 service kunnen garanderen, met een rotatiesysteem voor gemiddeld 5 weekends per jaar
Vereisten
**In een perfecte wereld...**
- De NOWJOBS-app staat in je top 3 van meest gebruikte apps
- Eerdere ervaring in klantensupport is een plus
- Digitaal vaardig en altijd op zoek naar verbetering
- Goede communicatieve vaardigheden, zowel mondeling als schriftelijk in het Nederlands en Frans
Voordelen
Wij bieden jou:
- Een gezellig kantoor in Gent met goede bereikbaarheid
- Een 40-urige werkweek met flexibiliteit
- Een balans tussen thuis- en kantoorwerk, 3 dagen per week op kantoor
- Aantrekkelijk loon, maaltijdcheques, verzekeringen, loyaliteitsprogramma en Benefits at Work
- Flexibele flexplan-opties voor brutoloon optimalisatie
- Massagestoel, vers fruit en soep op kantoor
- Koffie van George Clooney en thee van Pieter Lorridon
- Talent coaches voor ondersteuning
- Frietjes op donderdag
- Interessante interne en externe opleidingsmogelijkheden
-
Vacature - Customer Success Consultant - Gent/remote
il y a 2 semaines
Gent, Flandre, Belgique Roucoucou Temps plein**Vacature - Customer Success Consultant** -** **Gent/Remote**Onze klant, een Legal Tech groep actief in softwareontwikkeling voor advocaten, is sterk groeiende en zoekt een **CUSTOMER SUCCESS** CONSULTANT**Dit ter ondersteuning van onze klant zijn verschillende productgroepen.**Jouw taken**:- Je staat in voor de opstart en begeleiding van nieuwe en...
-
Customer Success Lead
il y a 2 semaines
Gent, Flandre, Belgique Officient Temps pleinHello there Are you the new Customer Success Lead Officient is looking for?Officient has demonstrated product-market fit, growing in 5 years to over 23k customers. Our aim is to help HR create a better experience for all employees, providing tools to analyze and improve their human capital, while simultaneously reducing HR administration.Customer Success is...
-
Customer Success Lead
il y a 2 semaines
Gent, Flandre, Belgique Codit Temps pleinAbout the Job:The Customer Success Lead is a pivotal role that combines the expertise of a Team Lead with the client-focused responsibilities of a Customer Success Manager (CSM). This individual will be responsible for fostering positive relationships with clients, ensuring customer satisfaction, and managing the development of employees within their...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique Officient Temps pleinHi there Are you the new Customer Success hero Officient is looking for?**At Officient, being a Customer Success manager means you're the face of the product. You like turning a question into a smile by providing support to new customers and monitoring existing customers. Helping our customers to get the most value out of Officient is what really drives...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique Esko Temps pleinYour responsibilities as a Customer Success Manager at Esko, include:Cement yourself as a trusted advisor with customers and serve as the liaison between the customer and the Esko ecosystem to drive continued value of our products and services. Advocate customer needs & issues crossdepartmentally and manage customer concerns and escalations that may impact...
-
Senior Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique TechWolf BV Temps pleinOur Customer Success team plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Principal Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique TechWolf BV Temps pleinOur Customer Success team plays a crucial role in ensuring our customers get the most value possible out of TechWolf's innovative platform. We are on the lookout for a skilled Customer Success professional to join as one of the founding members of this team. Our Customer Success team acts as the trusted advisors and internal advocates of our customers...
-
Strategic Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique LegalFly Temps pleinAre you a seasoned & ambitious Strategic Customer Success Manager? Eager to join the AI revolution? We would love to hear from you.Join LegalFlyLegalFly is a category-defining Legal AI solution for legal teams, providing an end-to-end solution designed to revolutionise legal practice:World-Class Team: Work alongside a team of tech veterans from Tinder,...
-
Growth Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique Showpad Temps pleinCustomer Success ManagerGrowthPosition Overview:The customer success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers' problems, every single day. To achieve this goal, we're looking for a passionate customer success manager to make the...
-
Customer Success Manager, Growth
il y a 2 semaines
Gent, Flandre, Belgique Showpad Temps pleinCustomer Success Manager, Growth**Location: This role is available to be hired in Ghent, London or Munich office locations. We offer Hybrid working with 2 days in the office, ideally on Tuesdays and Thursdays.Position Overview:The customer success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique Realo Temps pleinDo you enjoy solving people's problems? Are you happy when others are happy? How about putting a smile on someone's face?Well, lucky you (and us) We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or rent...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique o2o Bicycle Leasing Temps plein**Description de l'emploi**o2o Bicycle Leasing poursuit sa croissance et est à la recherche d'un Customer Success Manager pour renforcer son équipe. Ça vous démange de guider avec enthousiasme et compétence des entreprises dans la mise en place d'un système de leasing vélo pour leurs employés ? Vous vous débrouillez en néerlandais ? Alors lisez...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique Realo Temps pleinDo you enjoy solving people's problems? Are you happy when others are happy? How about putting a smile on someone's face?Well, lucky you (and us) We are looking for a Customer Success Manager on a full-time basis to provide our customers with an optimal journey from day one. At Realo, we help consumers and real estate professionals sell, let, buy, or rent...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique SymphonyAI Temps pleinIntroduction:JOIN US SymphonyAI Industrial is looking for an experienced Customer Success Manager for its Proceedix Connected Worker development team based in Belgium.Job Description:What will you do?As a Customer Success Manager, you will play a crucial role in assisting with presales product discussions, conducting product demonstrations, and managing the...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique Headlight Temps pleinThe Bigger PictureCybersecurity no longer is just a technical challenge: it's also a human one.Our client is an impressive Belgian scale-up that focuses on that human aspect of cybersecurity, which has been booking massive commercial successes in the past year.Now, they're expanding their sales team and looking for a new Customer Success Manager for the...
-
Customer Success Program Manager
il y a 2 semaines
Gent, Flandre, Belgique Intuitive Temps pleinCompany DescriptionAt Intuitive, we are dedicated to our mission: we believe that minimally invasive care is truly life-enhancing. Through innovation and smart technology, we empower physicians to heal without limits. We are proud to lead the way in robotic-assisted surgery, striving for a team that values diversity and inclusivity to make a real impact in...
-
Customer Success Manager Benelux
il y a 2 semaines
Gent, Flandre, Belgique Peripass Temps pleinAre you ready to drive the growth of a great scale-up that is revolutionizing the logistics world? Do you want to work with an exceptional team of people you'll remember for the rest of your life? Then we might have just the right opportunity for youFounded in 2016, Peripass is a logistics SaaS scale-up. Our Yard Management Software enables industrial and...
-
Customer Success Manager, Enterprise
il y a 2 semaines
Gent, Flandre, Belgique Showpad Temps pleinCustomer Success Manager, EnterpriseLocation: 2 days hybrid working from either Munich, London, or Ghent officesPosition Overview:The Customer Success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers' problems, every single day. To...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique strivecloud Temps pleinCustomer Success Manager:What is StriveCloud?:StriveCloud is a tech company based in Ghent, Belgium, dedicated to transforming businesses with gamification software. Founded on a passion for gaming, we've developed innovative solutions to enhance user engagement and loyalty across diverse sectors including (e)sports, mobility solutions, and education.Trusted...
-
Customer Success Manager
il y a 2 semaines
Gent, Flandre, Belgique Lightspeed Commerce Temps pleinHi there Thanks for stopping by. Are you actively looking for a new opportunity? Or just checking the market?Wellyou might just be in the right placeLightspeed is seeking a full-time Customer Success Manager (Dutch speaking) to join its Hospitality Engagement team. Their main objective willbe to maintain customer and revenue retention and facilitate...