Implementation Specialist

il y a 1 semaine


Gent, Flandre, Belgique Lightspeed Temps plein

Welcome to Lightspeed

Are you in the lookout of a new gig or just exploring the job market? Well, you might be at the right place. Lightspeed is on the hunt for an Implementation Specialist to join the Customer Implementation Team in Ghent. As the main point of contact for new and existing customers during the launch and onboarding journey, your role is crucial.

Job Title: Implementation Specialist
Company: Lightspeed

What you'll be responsible for

  • The day-to-day tasks of an Implementation Specialist are customer-centric and team-focused. Your coordination with various departments ensures customers achieve quick value.
  • Proactively reach out to customers through phone and email to manage onboarding.
  • Schedule onboarding sessions for different products and modules across platforms.
  • Meet KPIs related to onboarded customers and their value realization time.
  • Manage various queues including calls, emails, and internal requests.
  • Maintain detailed customer interaction records to track follow-ups and ensure transparency.
  • Monitor customer progress and collaborate with departments to support at-risk customers.
  • Adapt to new responsibilities and challenges proactively.

About our team

As an Implementation Specialist at Lightspeed, you'll work with a strong, global team based in Ghent. Our focus on customer success and professionalism drives our work.

What you'll be bringing to the team

  • Experience in B2B environments, preferably in technology-related fields.
  • Basic understanding of the hospitality industry.
  • Excellent Dutch and English communication skills.

What's in it for you?

Join the Lightspeed team for:

  • Job flexibility
  • Career growth opportunities
  • Development programs for promotions and advancements
  • Impactful work in a growing team

Enjoy benefits including:

  • Lightspeed share scheme
  • Health & Wellness Credit
  • Mental Health Support
  • Remote work
  • LinkedIn Learning access
  • Volunteer time off
  • Transit benefits
  • Regular office meals and snacks

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