Inside Sales Associate
il y a 1 semaine
Univercells, we are on a mission to make health equally accessible to all. We work every day to reinvent biomanufacturing processes and develop or integrate the next innovative technologies. Through the combination of process development and engineering expertise, we create synergies to deliver game-changing production capacities to achieve our mission: Biologics available and affordable to all
Univercells is reinventing global access to health for all.
By thinking differently, beyond short-term competitive moves, and anticipating ecosystem change, it positions itself as the enabler of a renewed and more sustainable industry; an ever-strong value-creating ecosystem from biomanufacturing to healthcare delivery to patients around the world.
AtUnivercells, we are looking for a talented
Inside Sales Associate to join our growing team, you will report to the Head of Business Development.
YOUR MISSION
As Inside Sales Associate, you will play a fundamental role in achieving customer acquisition, retention, satisfaction and revenue growth goals.
Within that context, you will work closely with the Business Development, Marketing and Product Management teams to collect and scope the value proposition of new and existing products/services and build the offer around it.
YOUR RESPONSABILITIES
Your goal is to achieve sales operational excellence and actively contribute to meet the annual revenue target.
Your main responsibility is to provide customers and the sales team with first-class guidance and support in every step of the sales cycle, from pre-sales to after-sales:
- Presales:
Forecasting:
- Have a clear view of the opportunities expected to materialize in the short term.
- Extract opportunities from CRM on a weekly basis.
Quoting:
- Support Sales Managers with the quoting process: have a perfect understanding of the quoting process and deliver trainings when needed.
- Approve quotations from Sales Managers, both for equipment and services. Respect deadlines and ensure content accuracy.
- Maintain updated history and traceability for all sent quotations.
- During sales:
Order management:
- Check order content vs quotation. Request order amendment, if needed.
- Support new customer/account creation and book new sales orders in ERP.
- Capture the order in the manufacturing planning.
- Send order confirmations to customers, notify customers in the event any change occurred (delay, etc).
- Follow up on shipping arrangements. Follow up with Logistics on shipping documents accuracy/status.
- Handle customer invoicing: enquire invoice creation in a timely manner, check invoice content, request amendments if needed, send invoices to customers.
- Manage intercompany orders, similarly as customer's orders.
- Aftersales:
- Ensure history and traceability by keeping dashboards/follow up files up to date.
- Customer care: manage customer complaints, order replacements, problemsolving. Manage unexpected queries when needed.
- Ad hoc tasks:
- Sales meeting: share agenda prior to the meeting, attend the weekly meeting, capture actions, build the report, and share it with the participants.
- Admin: Maintain dashboards updated, collect data to support countries' queries (proforma invoices to initiate Letter of Credit, Cash Against Documents, etc.), check PO box on a regular basis and take action or transfer to the relevant owner.
- Support the growth of the Inside Sales team into a broader Customer Service department.
YOUR QUALIFICATIONS
- Bachelor's degree, Master's degree, or equivalent.
- 2+ years of Inside Sales, Customer Service or Business Development related sales experience
- Focused on operational excellence & continuous improvement.
- Strong problemsolving and organizational skills.
- Strong oral and written communication skills along with excellent listening skills.
- Ability to work effectively both independently and as part of a team.
- Curious, eager to learn.
- Strongly detail oriented.
- Knowledge in international Trade Compliance is a plus.
- Fluent English, written and spoken.
OUR OFFER
We offer a temporary contract, a competitive salary package including many interesting compensations and benefits, ad-hoc training to develop hard and soft skills.
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