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Temporary Customer Care Advisor
Il y a 4 mois
With more than 1,800,000 vehicles, ALD Automotive Group is
Europe's leading provider of leasing and fleet management solutions for businesses and individuals.
Since our start in 1965, 270 employees have joined our team. Our ambition? Provide
exceptional service to fleet managers and drivers. This is a major challenge that we are meeting with a fleet of more than 80,000 vehicles.
ALD Automotive is part of the Société Générale group and encourages its employees within a
fascinating working environment. You will find yourself in a healthy company that is economically and commercially stable. We are active in a sector that is in full swing. So, with us, you work in a working environment where there is room for initiative and growth.
Responsibilities:
As a
Customer Care Advisor, you are the face, or more precisely, the voice of ALD Automotive. You are largely responsible for customer satisfaction. Your communication skills and manner are as important as the content of your communication.
You are
born to communicate and helping others makes you feel good, these are indispensable qualities. We can't teach you this, it is your nature.
If it is in you, we will introduce you to our way of working and the different tools and systems.
- You have many contacts with our customers. We are everywhere and therefore have many
different types of customers, from private individuals to large companies and the selfemployed. Knowing how to adapt to these different contacts determines the quality of your contacts. - You provide information. As complete as possible. We do not work with written scripts that you have to read. Your
analytical skills in assessing what is needed and your knowledge of the job determine the extent to which you actually help our clients. - Of course, you communicate all this information clearly and explain where necessary. And several times if required. You are
patient and empathetic, so customers will not soon forget you. - Efficiency and team spirit. You know that it is essential to document certain cases. This makes the information available to your colleagues and we don't have to reinvent the wheel. You help them, they help you. You are efficient together and the customers are satisfied.
- Bachelor's degree willing to learn and strong thinking skills.
- A first relevant professional experience.
- Listening, analytical and communication skills.
- The ability to work under pressure, patience.
- A focus on solutions and results.
- Computer skills and the ability to consult different tools and databases quickly.
- The ability to adapt to different types of interlocutors.
- Excellent French and Dutch language skills (also in writing).
- Desirable position with an
international player with more than 7000 employees in 43 countries. - A place in an
inspiring and challenging working environment. - A temporary contract with a chance to get a
permanent contract:
Coaching and development opportunities.
