Omnichannel Engagement Manager

il y a 2 semaines

Bruxelles, Région de Bruxelles, Belgique Novartis Temps plein

2,000 That's the number of employees at Novartis in Belgium & Luxembourg thriving daily to have an impact and reimagine medicine across our 3 sites in Belgium.

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology.

As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations and international project work.

With strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.

Are you curious to take up a key role as Omnichannel Engagement Manager, working in close collaboration with our diverse and energized commercial and medical teams, being a business partner to enable and enhance best in class omnichannel customer engagement tactics by unlocking values through data-driven insight and analytics to achieve portfolio growth and competitive differentiation.

We fulfill the aspiration to not leave any patient behind and unleash the power of our people every day. Think about the impact you could have in Novartis Belgium.
OCE Strategy & Business Impact
Actively contribute to the local therapeutic area planning with OCE insights and tactics to ensure we deliver on our OCE/NGE strategy and local customer needs
Implementation of new Global NGE initiatives to create an orchestrated, high impact customer experience, leveraging data, technology, and personalization for a seamless customer experience
Develop innovative and disruptive digital solutions to solve patient journey pain points in single accounts or in broader settings (regions, cluster, local level) from new perspectives in close collaboration with Customer & Patient Solution Team
Explore, develop, implement, and measure end-to-end creation and delivery of effective OCE tactics
Content Adaptation and Optimalization
Support Commercial and Medical teams in creating and delivering a compelling and personalized end-to-end content through the right channel and to the right customers
Drive virtual customer engagement excellence for customer meetings, webinars, virtual peer-to-peer initiatives
Drive and inspire around the local VoC initiative in close collaboration with customer experience manager
Drive adoption of test and learn experiments and approaches for customer engagement, inspiring customer facing colleagues to plan a well-balanced channel mix interaction strategy
Adapt communication to each channel, through a thoughtful development of communication strategy by different means (F2F, Virtual, Webinar, Peer2Peer)
KPI & Stakeholders
Drives new ways of working in an agile manner to secure close collaboration and building synergies across all therapeutic areas to ensure engagement excellence
Secure frequent monitoring and communication on OCE campaign performance and customer reach across all teams and levels
Work closely with local data insight & analytics team to optimize and drive data driven planning and decision making

Key Performance Indicators:
OCE customer reach and engagement metrics
Strong customer satisfaction scores (VoC)
of high impact OCE tactics delivered
Delivering according to NGE strategy/plan (New initiatives and platforms implemented)

Commitment to Diversity & Inclusion:

  • Novartis is committed to building an outstanding, inclusive work environment and diverse team's representative of the patients and communities we serve._

Minimum requirements
Experience in customer engagement & digital operations in the pharmaceutical industry or other relevant industries
Solid experience from leveraging data and insights to drive effective OCE marketing campaigns, automation, websites, personalized content, and digital media planning
Project management and collaborating cross-functionally
Experience from agile ways of working is an advantage
Strong understanding of digital trends and solutions, technology, and products
Enterprise mindset with strong solution-oriented, problem-solving approach to innovative challenges
Effective at navigating through matrix environments
Strong cross-functional collaboration skills with a "winning team" mindset
Excellence in planning and implementation, with a sense of urgency to deliver

Division
Innovative Medicines International & Chief Commercial Office

Business Unit
Region Europe IMI

Country
Belgium

Work Location
Brussels

Company/Legal Entity

NOV PHA BEL

Functional Area
Marketing

Job Type
Full Time

Employment Type
Regular

Shift Work
No

Early Talent
No

  • Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique ZORGI Temps plein

    ZORGI is aanwezig in meer dan 9 van de 10 Belgische ziekenhuizen en ondersteunt alle stappen in de ziekenhuiszorgketen. ZORGI ondersteunt ziekenhuizen op de volgende vlakken: opname en administratie van patiënten, patiëntenzorg, beheer van ziekenhuisapotheken, financieel en logistiek beheer en business intelligence. Om de verschillende business units te...

  • Be-patient Engagement Partner

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Daiichi-Sankyo Europe Temps plein

    Passion for InnovationCompassion for Patients:Patient Engagement Partner - Breast CancerDaiichi Sankyo BelgiumContextThe Patient Engagement Partner is part of the Daiichi Sankyo Team for Belgium and Luxembourg. This position is responsible to oversee the patient journey in its entirety, to deliver better outcomes for patients.The Patient Engagement Partner...

  • Digital Engagement ManagerM/F/d

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique MSD Temps plein

    As the Digital Engagement Manager for our Belux Human Health Commercial organization, you will be responsible for the management of the different owned platforms. You will contribute to generate and analyze data to enable data-informed decision making, and to promote a data driven culture by understanding our organization's data needs and delivering relevant...

  • Community Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique The European Federation of Allergy and Airways Diseases Patients' Associations - EFA Temps plein

    The European Federation of Allergy and Airways Diseases Patients' Associations is is looking for a full time (38h/week) Community Engagement Manager to start as soon as possible.Are you a Community Engagement professional who thrives to develop and maintain strong and meaningful communities and relations?EFA is a vibrant alliance of European patients'...

  • Digital Account Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique TTEC Temps plein

    Digital Account ManagerAbout TTEC Digital Belgiumttec is a global digital transformation company specializing in creating loyal customers through memorable customer experiences. We help to bring technology and human connections together to deliver an amazing customer experience every time.For our office in Brussels, we are looking for a Customer Operations...

  • manager data, engagement manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Beobank Temps plein

    Wil jij een sleutelpositie innemen in het verbeteren van de algehele prestaties van de bank? De optimalisatie van het gebruik van gegevens ondersteunen? Optreden als bevoorrechte interface met klanten door hun behoeften te identificeren? Dan ben jij misschien wel de "Engagement Manager Data" die we zoeken Kom je solliciteren? Breng dan gewoon jezelf mee....

  • Manager Data, Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Beobank Temps plein

    Wil jij een sleutelpositie innemen in het verbeteren van de algehele prestaties van de bank? De optimalisatie van het gebruik van gegevens ondersteunen? Optreden als bevoorrechte interface met klanten door hun behoeften te identificeren? Dan ben jij misschien wel de " Engagement Manager Data" die we zoeken Kom je solliciteren? Breng dan gewoon jezelf mee....

  • Customer Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique David Kennedy Recruitment Temps plein

    David Kennedy Recruitment is working with a leading tech outsourcing company that is looking to recruit a Dutch speaking Customer Engagement Manager to join their team.Position: Customer Engagement ManagerLocation: Remote, anywhere in EuropeEmployment type: Full-timeRemuneration: Base salary.DUTIES AND RESPONSIBILITIES: Support sales to delivery handover and...

  • Customer Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique HireOn Ltd Temps plein

    HireOn Recruitment is working with a leading tech outsourcing company that is looking to recruit a Dutch speaking Customer Engagement Manager to join their team.Position: Customer Engagement ManagerLocation: Remote, anywhere in EuropeEmployment type: Full-timeRemuneration: Up to euro gross/yearDUTIES AND RESPONSIBILITIES: Support sales to delivery handover...

  • Business Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Luminus Temps plein

    Business Engagement Manager:Publicatiedatum: 13 mei 2024BrusselsContract openendIn Luminus IT, we are the driving force behind creating value for Luminus and its customers. We craft tailored solutions, offer reliable IT services, and lead Luminus's technological evolution, with a focus on Cloud, Data (including AI/ML), and Security.We are seeking a Business...

  • Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Moro Tech Temps plein

    Our CompanyMoro Tech is a proud member of Moro Global with presence in Greece, Cyprus, Belgium and Japan, while we continue to transform and grow.We support organisations at every step of their business-journey, from planning to execution, by adopting a hands-on approach and providing a powerful mix of business strategy, technical domain expertise and data...

  • Regional Technical Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique ICANN Temps plein

    Job SummaryTHIS POSITION IS ONLY AVAILABLE IN BELGIUM OR SWITZERLAND.Reporting to the Vice President for Technical Engagement, the Regional Technical Engagement Manager represents ICANN in operational and technical forums and will promote ICANN's technical mission in the European region.In coordination with other regional engagement functions of ICANN,...

  • lead

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique bpost Temps plein

    bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, offering interesting job opportunities and training programs for every employee. Within this context, we are looking for a Chapter lead Channel to reinforce our dynamic and enthusiastic Marketing Center of...

  • chapter lead channel

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique bpost Temps plein

    bpost is always on the move. We create an environment for our people with challenging projects, inspiring collaborations and the latest technologies, offering interesting job opportunities and training programs for every employee. Within this context, we are looking for a Chapter lead Channel to reinforce our dynamic and enthusiastic Marketing Center of...

  • Digital Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Novartis Temps plein

    2,000 That's the number of employees at Novartis in Belgium & Luxembourg thriving daily to have an impact and reimagine medicine across our 3 sites in Belgium.Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and...

  • Strategy Advisor Omnichannel

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique P&V Group Temps plein

    Wil jij een sleutelrol spelen in het vormgeven van de omnikanaalstrategie van P&V Group en haar merken? Ben je gepassioneerd door het creëren van een goede klantervaring over kanalen heen, die niet alleen relevant en toekomstgericht is, maar ook succesvol en gedragen wordt door een heldere visie? Wil je helpen onze digital sales op te bouwen in harmonie met...

  • Engagement Manager Data

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique VIVALDIS Finance Temps plein

    Voor een van onze klanten, een bankinstelling, zijn we op zoek naar een Engagement Manager Data. 1000 Brussel Fulltime, 37 uur per week Bank Analyse en begrip van de bedrijfsbehoeften om het gebruik van gegevens te optimaliseren. Samenwerking met interne afdelingen om mogelijkheden voor gegevensapplicatie te identificeren. Prioritering van activiteiten en...

  • Engagement Manager Data

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique VIVALDIS Finance Temps plein

    Voor een van onze klanten, een bankinstelling, zijn we op zoek naar een Engagement Manager Data. 1000 Brussel Fulltime, 37 uur per week Bank Analyse en begrip van de bedrijfsbehoeften om het gebruik van gegevens te optimaliseren. Samenwerking met interne afdelingen om mogelijkheden voor gegevensapplicatie te identificeren. Prioritering van activiteiten en...

  • Manager Data, Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique VIVALDIS Finance Temps plein

    Voor een van onze klanten, een bankinstelling, zijn we op zoek naar een Engagement Manager Data. 1000 Brussel Fulltime, 37 uur per week Bank Analyse en begrip van de bedrijfsbehoeften om het gebruik van gegevens te optimaliseren. Samenwerking met interne afdelingen om mogelijkheden voor gegevensapplicatie te identificeren. Prioritering van activiteiten en...

  • Customer Engagement Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Takeda Pharmaceutical Temps plein

    Role Objective Ensure advanced customer engagement fundamentals & innovations Evolving and improving the customer experience for our customers (HCPs, Pharmacists, etc.) Support our vision & approach to NGCE Accelerating KAM capabilities and role in line with future commercial model (NGCE:OCE/I&A/partnerships)Accountabilities Lead and coaches KAMs to infield...