Customer Engagement Manager

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique Takeda Pharmaceutical Temps plein

Role Objective

  • Ensure advanced customer engagement fundamentals & innovations
  • Evolving and improving the customer experience for our customers (HCPs, Pharmacists, etc.)
  • Support our vision & approach to NGCE
  • Accelerating KAM capabilities and role in line with future commercial model (

NGCE:
OCE/I&A/partnerships)

Accountabilities

  • Lead and coaches KAMs to infield excellence
  • Support brand/commercial strategy through KAM driven projects and initiatives
  • Own Account Planning process
  • Lead OCE implementation & execution (from brand plan to infield)
  • Responsible for in field selling skills coaching
  • Responsible for Customer Engagement capabilities development
  • Support infield performance model using data
  • Responsible for infield I&A & CRM implementation

Education and Experience Requirements
Required Experience

  • Bachelor's degree
  • At least 3 years of experience in pharmaceutical market research
  • Strong Sales & Selling Skills
  • Broad understanding of Key Account Management
  • Knowledge of global Sales and Marketing organizations and pharmaceutical data sources (e.g., IQVIA, Reddata, APB) is desired
  • Solid understanding of Belgian pharma market and hospital environment
  • Sound knowledge of key Cx data sources: CRM & Digital
  • Strong business acumen with sense of prioritization
  • Solid communicator

Key Skills, Abilities, and Competencies

  • English, French & Dutch fluent written & spoken
  • Strong communicator
  • Problem solving ability/mentality
  • Inquisitive/questioning
  • Crossfunctional collaborator
  • Prepared to challenge accepted thinking/current methods

Locations:

Brussels, Belgium

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time
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