Supply Digital Project and Operations Manager

il y a 1 semaine


Wavre, Wallonie, Belgique GSK Temps plein
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Supply Digital Project & Operations Manager_**:

Job purpose:

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Bring the digital transformation to the next level: Establish an E2E digitalized way of working through the implementation of a digital twin solution for the Order to Delivery process, by leveraging process mining to generate visibility and understanding, by leveraging analytics to have the right insights and proactive process mgt, by automating the activities in a workflow to drive efficiency and by establishing process control via performance management dashboards on activities to be taken in due time and to drive.
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Drive continuous improvement projects: Plan and manage continuous improvement projects of process leaning out, automation and business analytics within the process scope of Order to Delivery and Customer Master Data Management
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Ensure business continuity: For reasons of business continuity ensure the digital tools and operations are running as expected and support the Customer Service organization as a functional competence center by providing training, documentation and the coordination of compliance topics
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People Management: Lead a team of experts/project managers managing the digitalization projects within Customer Service and another team of experts running the Customer Master Data management operations

In this role you will
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_Drive the digital transformation_ in Customer Service by implementing and operating a digital twin solution for the processes of Order to Delivery and P050/P060 batch follow-up to enable the following business priorities:

  • centralized VISIBILITY of the E2E process performance, blocking points and a common understanding of the root causes for all key stakeholders in the process
  • Improved

PROCESS CONTROL:
improved process stability and performance by a focused performance management throughout the different process steps and by being data driven in the daily follow-up; performance management dashboards at all levels to drive every process step to be completed in due time and mitigation actions to be launched as early as possible,

  • More

PROACTIVITY:
advanced analytics to trigger action as from the moment a potential blocking point is identified and risk mitigation is possible across the chain; anticipation of issues based on predictive and prescriptive analytics

  • A higher EFFICIENCY by automating E2E processes and by leveraging analytics to provide clear insights and proposals for decision making
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_ Drive continuous improvement projects_ by coordinating the project management of all digitalization initiatives as part of the digital transformation roadmap for Customer Service; these are projects delivered in close collaboration with Tech (and Pharma) teams, for which the digital operations team is to generate the functional specs, follow-up on the technical development, organize functional testing, training and up to date documentation; Key dimensions of these digitalization projects are process reengineering (through Lean methodology), automation of activities (through RPA) and generating analytics (through Power BI) in scope of Order to Delivery process and Customer Master Data management process
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_ Ensure business continuity_ by running and maintaining the digitalized operations (automation bots, analytical tools, chatbot, digital twin,) and ensure system issues are resolved in close collaboration with Tech department according to the Service Level Agreements agreed with the business stakeholders, so process stability and continuous results are guaranteed as the system solutions implemented have taken over manual activities which are essential in the processes
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_ Operational Management_ of the Customer Master Data Management process within the team, covering the creation and management of all customer and inforecords objects in SAP for Vx according to the Service Level Agreements agreed with the business stakeholders
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_ Functional knowledge support_ of the processes Order to Delivery and Customer Master Data Management for the operational teams of Regional Supply, Order Fulfilment, Supply Coordination and Customer Master Data management, around 50 users all together; additionally a similar functional support of projects for complete GVSC (around 250 users) is provided; an important element from this responsibility is the coordination of Compliance topics for Customer Service department
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_ People management_ for a team of 6 direct reports and 2 functional scopes: management of a team of digital and functional experts/project managers for the scope of Order to Delivery and Customer Master Data Management processes and management of a second team of operational experts for the scope of Customer Master Data Management operations

**_ This job opportunity is
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