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Customer Service Specialist for Benelux
il y a 2 semaines
Onze partner is een internationaal medisch technologiebedrijf dat zich inzet voor de gezondheid en het welzijn van patiënten. Hier kan je jouw talenten ontwikkelen in lijn met je persoonlijke ambities. Hun kernwaarden zijn respect, eigenaarschap en continu streven naar verbetering. Dit drijft hen om een impact te hebben op het leven van patiënten, klanten en medewerkers.
Functieomschrijving:
- Zorg voor de nauwkeurige verwerking van binnenkomende orders door deze te controleren op juistheid en volledigheid.
- Houd toezicht op het gehele traject van orderverwerking tot aflevering en los eventuele logistieke problemen snel op.
- Verzorg de facturatie van geleverde producten door nauwkeurig de benodigde gegevens te verzamelen en te verwerken. Zorg voor tijdige en correcte verzending van facturen naar klanten, en behandel eventuele vragen of geschillen over facturen.
- Zorg voor actuele en accurate informatie, zodat alle afdelingen toegang hebben tot de juiste klantinformatie.
- Informeer klanten en het salesteam regelmatig over de status van hun orders. Verstrek tijdig updates en beantwoord eventuele vragen om de klanttevredenheid te waarborgen.
- Problemen oplossen in het orderproces (bijv. vertragingen, foutieve leveringen, schade en andere zaken).
- Beheer klachten van klanten met betrekking tot levering of prijs, inclusief retourzendingen.
- Bijdragen aan voortdurende verbetering en het beheer van KPI's.
- Draag actief bij aan initiatieven voor voortdurende verbetering om processen efficiënter en klantgerichter te maken.
Profielbeschrijving:
- Relevante opleiding of ervaring in een vergelijkbare functie.
- Klantgericht en administratief georiënteerd.
- Brede kennis van MS Office, kennis van SAP is een pluspunt.
- Goede vaardigheden in Nederlands, Frans en Engels, zowel schriftelijk als mondeling.
- Effectieve communicatie- en luistervaardigheden.
- Prioriteiten kunnen stellen.
Aanbod:
- Bijdragen aan de moderne gezondheidszorg van vandaag.
- Aantrekkelijk salaris en voordelenpakket.
- Werken in een toegewijd team dat toonaangevend is en passie heeft voor wat ze doen.
- Diverse, inclusieve en gelijke werkomgeving.
- Mogelijkheden voor brede persoonlijke ontwikkeling.
- Hybride werken: ongeveer 2 dagen per week op kantoor.
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