Customer Service Supervisor France
il y a 1 semaine
Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise.
You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are driven by respect, ownership and continuous improvement. It is at the heart of everything we do. This is how we make a difference in the lives of patients, customers and associates._Department Info:
The Terumo EMEA Supply Chain Team consists of several departments, including Customer Service, Supply Chain Planning, Network Optimization and the European Distribution Centre (EDC).
Job Summary:
We invite you to join us as a Customer Service Supervisor, becoming the most important link between our customers, our Sales Teams and the Supply Chain Organization.
You will play a vital role in delivering an excellent customer experience to our French client base and in maintaining excellent relationships between internal and external stakeholders.
In a proactive and hands-on manner, you will contribute to an efficient order processing flow.You will supervise the Customer Care team France of 10 passionate associates.
Through your knowledge, you will provide support, find and resolve problems and guide all team members in facilitating an optimal customer experience.
You will be a part of an EMEA-wide customer service department Customer Service team of 12 dedicated teams. You will report directly to and be guided by the Customer Service Manager, Sandrine Nivaux.Responsibilities:
As our Customer Service Supervisor, you will be responsible providing direction to and leading the local Customer Service Team to ensure an excellent service to the customer.
Consequently, you will plan and organize the local team, provide training in product and market information, and coach each team member in their personal development to drive continues improvement.
In addition, you will take up an active role in the follow-up of sales as well as the customer service and take actions where needed to ensure the best sales results.
By fulfilling your role, you will ensure everyone manages the full order processing flow in a punctual, precise and JSOX-compliant manner, in order to manage an on-time and correct delivery.
You yourself will also contribute directly and be responsible for managing the administration of the departments order processing flow: from receipt of the order, control and entry, to delivery and invoicing & customer master data.
You need to keep both the customer and the Sales team informed of the order status and potential problems in the order process flow, while solving those problems and acting proactively.
You will report to the Customer Service Manager on a regular basis. Weekly meetings will be in place to algin on key issues, possible solutions and the general customer service status.Furthermore, you will be actively participating in the affiliate's management meeting to be fully aligned with their direction where applicable.
As part of the EMEA Customer Service department, you will provide feedback and/or participate in local or EMEA related projects, as well as ad-hoc projects to continuously increase the level of service.
Profile Description:
You have obtained a relevant degree, preferably related to Customer Care, Supply Chain or Business Economics. An equivalent through experience within a similar role will also qualify.
You have 3 to 5 years of prior customer service experience. Previous people management experience will be an additional asset.
You possess a broad knowledge MS office. Knowledge of SAP-functionalities is an additional asset.
You are fluent in English and French. This entails writing, verbal and listening skills.
You possess excellent communication, collaboration, and organizational skills.
You perform well with a demanding and dynamic working environment under the constraints of deadlines and targets.
The ideal Customer Care associate communicates effectively by listening attentively to customers' needs and providing timely and helpful information to customers and other departments across the company.
Offer:
Working for a Terumo Customer Service team means contributing to society thro
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