Customer Care Specialist
il y a 1 semaine
beBee Professionals est à la recherche d'un Spécialiste du Service à la Clientèle pour rejoindre son équipe à Mons.
Le candidat idéal devra avoir une excellente connaissance des outils informatiques et des technologies de l'information, ainsi qu'une bonne maîtrise de l'anglais et du français. Il devra également avoir une bonne capacité d'écoute et de communication, et être capable de résoudre les problèmes des clients de manière efficace et professionnelle.
Les principales responsabilités du Spécialiste du Service à la Clientèle comprennent :
- Répondre aux demandes des clients par téléphone, par courrier électronique et par chat en ligne ;
- Fournir des informations sur les produits et services de l'entreprise ;
- Résoudre les problèmes des clients et leur fournir des solutions ;
- Gérer les plaintes des clients et les résoudre de manière appropriée ;
- Fournir des informations sur les politiques et procédures de l'entreprise ;
- Fournir des mises à jour sur les produits et services ;
- Maintenir des dossiers à jour et enregistrer les informations des clients.
Si vous êtes intéressé par ce poste et que vous répondez aux critères ci-dessus, n'hésitez pas à postuler sur beBee. Nous attendons votre candidature
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