Principal Technician

il y a 1 semaine

Mons, Wallonie, Belgique Vector Synergy Temps plein

Location:

Mons, Belgium

Security Clearance:

NATO Secret

Reference No:

C003375 / Mons

Skills, knowledge, experience required:

  • Higher vocational training in a relevant discipline with 3 years of postrelated experience. Or a secondary educational qualification with 5 years of postrelated experience;
  • At least 3 years practical experience in implementation of ITIL Service Operations processes, preferably in an Operations Centre environment;
  • At least 3year experience of working in a large and matrixed corporate environment;
  • Experience in analyses and reviews of business processes; in order to identify alternative solutions to exploit new technologies and automation;
  • Experience in assessing feasibility of business process changes, and recommending new approaches and manage execution of business process improvements;
  • Good knowledge and experience of Telecommunications / Network / Information Technology solutions and products;
  • Ability to:
  • Decide and initiate action: Take responsibility for actions, projects, and people; take initiative and work under own direction; initiate and generate activity and introduce changes into work processes; make quick, clear decisions, which may include tough choices or considered risks;
  • Relate and network: Easily establish good relationships with customers and staff; relate well to people at all levels; build wide and effective networks of contacts; use humor appropriately to bring warmth to relationships with others;
  • Create and innovate: Produce new ideas, approaches, or insights; create innovative products or designs; produce a range of solutions to problems;
  • Keep up to date with competitor information and market trends; identify business opportunities for the organization;
  • A thorough knowledge of one of the two NATO languages, both written and spoken.

Desirable:

  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT;
  • Certifications:
  • PRINCE2 Foundation or equivalent;
  • ITIL V3 or 4 Foundation or equivalent;
  • ITIL CSI or Six Sigma Green belt or equivalent;
  • Some knowledge of other NATO languages, both written and spoken.

Duties/role:

  • Leading the management of innovation initiatives and sourcing opportunities, cultivating an environment that embraces forwardthinking approaches;
  • Implementing creative practices supporting agile work dynamics, collaborating with both internal and external stakeholders;
  • Ensuring coherence within ESOC with the established governance and strategies concerning innovation and sourcing;
  • Infusing inventive strategies throughout business units, seamlessly connecting strategic execution with forwardlooking innovations;
  • Driving service improvements by utilizing metrics to define key performance indicators and supporting critical success factors in managing service delivery;
  • Monitoring progress in processes and technology, guiding teams for the smooth integration of new methods;
  • Maintaining comprehensive documentation of risks, threats, vulnerabilities, and mitigation actions;
  • Actively supporting risk management activities within specific functions, technical areas, or projects;
  • Identifying, assessing, and coordinating mitigation strategies for risks, involving specialists and domain experts as needed;
  • Actively participating in the support planning phases of projects and collaborating with stakeholders to define the project support model development;
  • Preparing and maintaining acceptance criteria for projects transitioning to Service Operations;
  • Monitoring project transition and coordinating corrective actions when required, ensuring stakeholder engagement is managed appropriately;
  • Deputizing for highergrade staff, if required;
  • Performing other required duties.
VECTOR SYNERGY sp. z o.o., ul.

Marcelińska 90, Poznań, NIP PL , REGON , KRS:

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,

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