Principal Technician
il y a 1 semaine
We are always looking to add great new talent to our team and look forward to hearing from you.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and
Control Systems:
The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider.
It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce.
NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s.
The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role Duties and Responsibilities
Innovation:
- Lead the management of innovation initiatives and sourcing opportunities, cultivating an environment that embraces forward
- Implement creative practices supporting agile work dynamics, collaborating with both internal and external stakeholders.
- Ensure coherence within ESOC with the established governance and strategies concerning innovation and sourcing.
- Infuse inventive strategies throughout business units, seamlessly connecting strategic execution with forwardlooking innovations.
Continual Improvement:
- Drive service improvements by utilizing metrics to define key performance indicators and support critical success factors in managing service delivery.
- Monitor progress in processes and technology, guiding teams for the smooth integration of new methods.
Risk Management:
- Maintain comprehensive documentation of risks, threats, vulnerabilities, and mitigation actions.
- Actively support risk management activities within specific functions, technical areas, or projects.
- Identify, assess, and coordinate mitigation strategies for risks, involving specialists and domain experts as needed.
Project Management:
- Actively participate in the support planning phases of projects and collaborate with stakeholders to define the project support model development.
- Prepare and maintain acceptance criteria for projects transitioning to Service Operations.
- Monitor project transition and coordinate corrective actions when required ensuring stakeholder engagement is managed appropriately.
- Deputise for highergrade staff, if required
- Perform other duties as may be required.
Essential Skills and Experience
- Higher vocational training in a relevant discipline with 3 years postrelated experience. Or a secondary educational qualification with 5 years postrelated experience.
- At least 3 years practical experience in implementation of ITIL Service Operations processes, preferably in an Operations Centre environment;
- At least 3year experience of working in a large and matrixed corporate environment;
- Experience in analyses and reviews of business processes; in order to identify alternative solutions to exploit new technologies and automation;
- Experience assessing feasibility of business process changes, and recommending new approaches and manage execution of business process improvements;
- Good knowledge and experience of Telecommunications / Network / Information Technology solutions and products;
Desirable Skills and Experience
- PRINCE2 Foundation or equivalent
- ITIL V3 or 4 Foundation or equivalent
- ITIL CSI or Six Sigma Green belt or equivalent
- Prior experience of working in an international environment comprising both military and civilian eleme
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