Voice Technician

il y a 4 semaines

Mons, Belgique Spektrum Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Who we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

In order to provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance engaged workforce. The NCI Agency workforce strategically consists of three major categorises: NATO International Civilians (NIC)s, Military (Mil) and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

**Role Duties and Responsibilities**
- Configure new end users profiles such as phones, end users, device profiles, DNs,... on CISCO Call Manager.
- Remove the unused end users profiles and their dependencies on CISCO Call Manager.
- Implement voice configuration on CISCO Routers according to the Standard Operating Procedure.
- Collaborate in the execution of the test plan
- Be able to direct the work undertaken by the local site technicians
- Follow the sites implementation list provided by Project Manager/Implementation Manager
- Action the Standard Operating Procedure with regards to CISCO Call Manager and CISCO Routers configuration document for each location
- Communicate with local site technicians to execute the replacement of the phones and routers in an efficient way.
- Communicate with NCI Agency Project Manager and Implementation Manager to share the status report of each location.
- Collaborate with the Voice&Video team.

**Essential Skills and Experience**
- 3 years of experience with CISCO Call Manager
- 3 years of experience with CISCO VoIP phones
- 2 years of experience with CISCO routers and switches.
- Good communication skills in English.
- Intermediate network knowledge.
- Microsoft Excel knowledge.
- NS security clearance.
- Proactive behaviour in dealing with issues.
- 1⁄2 year of experience in international environment

**Working Location**
- Mons, Belgium

**Working Policy**
- On-Site

**Travel**
- Some travel to other NATO sites may be required

**Contract Duration**
- Apr 2024 - Dec 2024

**Security Clearance**
- Valid National or NATO Secret personal security clearance

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

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