Voice L2 Technician

il y a 2 semaines


Mons, Wallonie, Belgique Enterpryze Consulting Ltd. Temps plein
**Voice L2 Technician

-
Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Proven working experience of/with voice protocols: H.323, SIP, SIPoTLS, ISDN (E1/T1), MGCP, RTP

  • Proven operational and configuration experience with Cisco CUCM, Unity, Cisco CUBE
  • Experience with virtual environments (ESXi, vSphere, vCenter)

Desirable Qualifications/Experience:

  • Industry Certification from Cisco: CCNA
  • Collaboration
  • Certified ITIL foundation
  • Experience with CISCO Contact Centre Express (UCCX)
  • Experience with Microsoft Skype for Business
  • Proven knowledge on common monitoring solutions, e.g. CA Spectrum, SolarWinds, SNMPbased tools
  • Deployment, configuration of secure voice features
  • Experience working in an operations center or service desk
  • Scripting experience ideally in python
  • Prior experience of working in an international environment comprising both military and civilian elements

DUTIES/ROLE:

  • Responsible for the delivery of 2nd level technical support for Voice Services (incidents and service requests)
  • Prepared to do oncall support during out of business hours on a rotation basis
  • Monitor the voice infrastructure, coordinate with the centralised helpdesk and intervene when required
  • Identify gaps and educate level 1 support personnel
  • Prepared to work outside of business hours if required
  • Assists in logistic and asset management of voice services equipment
  • Maintenance of core voice infrastructure (CUCM, SBCs and V2 routers)
  • Collaborate with local Customer Support Units (CSU) in remote sites in solving customer issues

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