Voice L2 Technician

il y a 4 semaines

Mons, Belgique Spektrum Group Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Duties & Role**:

- Responsible for the delivery of 2nd level technical support for Voice Services (incidents and service requests)
- Be prepared to do on-call support during out of business hours on a rotation basis
- Monitor the voice infrastructure, coordinate with the centralized helpdesk and intervene when required
- Identify gaps and educate level 1 support personnel
- Be prepared to work outside of business hours if required
- Assists in logistic and asset management of voice services equipment
- Maintenance of core voice infrastructure (CUCM, SBCs and V2 routers)
- Collaborate with local Customer Support Units (CSU) in remote sites in solving customer issues
- Any other duties required

**Skill, Knowledge & Experience**:

- Proven working experience of/with voice protocols: H.323, SIP, SIPoTLS, ISDN (E1/T1), MGCP, RTP
- Proven operational and configuration experience with Cisco CUCM, Unity, Cisco CUBE
- Experience with virtual environments (ESXi, vSphere, vCenter)

**Desirable Skills**:

- Experience with CISCO Contact Centre Express (UCCX)
- Experience with Microsoft Skype for Business
- Proven knowledge on common monitoring solutions, e.g. CA Spectrum, Solarwinds, SNMP-based tools
- Deployment, configuration of secure voice features
- Experience working in an operations center or service desk
- Scripting experience ideally in python
- Prior experience of working in an international environment comprising both military and civilian elements
- Industry Certification from Cisco: CCNA - Collaboration
- Certified ITIL foundation

**Language Proficiency**:

- Thorough knowledge of English (oral and written)

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

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