Principal Technician

il y a 1 semaine

Mons, Wallonie, Belgique Enterpryze Consulting Ltd. Temps plein
**Principal Technician (Incident Resolution)

-
Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience

  • 3+ years practical experience in implementation of ITIL Service Operations processes, preferably in an Operations Centre environment
  • 3+ year experience of working in a large and matrixed corporate environment
  • Experience in analyses and reviews of business processes; in order to identify alternative solutions to exploit new technologies and automation
  • Experience assessing feasibility of business process changes, and recommending new approaches and manage execution of business process improvements
  • Good knowledge and experience of Telecommunications / Network / Information Technology solutions and products
  • A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

Desirable Qualifications/Experience:

  • PRINCE2 Foundation or equivalent
  • ITIL V3 or 4 Foundation or equivalent
  • ITIL CSI or Six Sigma Green belt or equivalent
  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of NATO responsibilities and organization, including ACO and ACT

DUTIES/ROLE:

  • Innovation:
ü Lead the management of innovation initiatives and sourcing opportunities, cultivating an environment that embraces forward-thinking approaches

ü Implement creative practices supporting agile work dynamics, collaborating with both internal and external stakeholders

ü Ensure coherence within ESOC with the established governance and strategies concerning innovation and sourcing

ü Infuse inventive strategies throughout business units, seamlessly connecting strategic execution with forward-looking innovations

  • Continual Improvement:
ü Drive service improvements by utilizing metrics to define key performance indicators and support critical success factors in managing service delivery

ü Monitor progress in processes and technology, guiding teams for the smooth integration of new methods

  • Risk Management:
ü Maintain comprehensive documentation of risks, threats, vulnerabilities, and mitigation actions

ü Actively support risk management activities within specific functions, technical areas, or projects

ü Identify, assess, and coordinate mitigation strategies for risks, involving specialists and domain experts as needed

  • Project Management:
ü Actively participate in the support planning phases of projects and collaborate with stakeholders to define the project support model development

ü Prepare and maintain acceptance criteria for projects transitioning to Service Operations

ü Monitor project transition and coordinate corrective actions when required ensuring stakeholder engagement is managed appropriately

  • Deputise for highergrade staff, if required
  • Perform other duties as may be required
  • Working Environment: Working underground and/or secured areas. Working hours based on a shift pattern might be required
  • Travel:
ü Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices

ü May be required to undertake duty travel to operational theatres inside and outside NATO boundaries

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