Senior Technician Csd Level B4

il y a 4 semaines

Mons, Belgique Spektrum Group Temps plein

Spektrum have a wide range of exciting opportunities in several global locations.

We are always looking to add great new talent to our team and look forward to hearing from you.

**Whom we are supporting**

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems that NATO's military commanders use to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.

Overall, the NCIA is critical in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

**The program**

**Assistance and Advisory Service (AAS)**

The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains, and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV and, when required, stand together in the face of attack under Article V.

To provide these critical services in the modern, evolving, dynamic environment, the NCI Agency must build and maintain a high-performance-engaged workforce. The NCI Agency workforce strategically consists of three major categories: NATO International Civilians (NIC)s, Military (Mil), and Interim Workforce Consultants (IWC)s. The IWCs are a critical part of the overall NCI Agency workforce and comprise approximately 15 percent of the workforce.

**Duties & Role**:

- Perform end-user support by providing timely and accurate IT Service Desk services such as incident management. problem escalation, remote assistance training and end-user guidance on NU. NR and NS network
- Proactively monitor the IT Service Desk incident management system, act on incidents and alert
- relevant second-line support in case of performance degradation or downtime
- Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
- Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct second-line support area and to facilitate a short time-to-fix period
- Perform On-Call level 1 service support either remotely or on site.
- Performs other duties as may be required.

**Requirements**:
**Skill, Knowledge & Experience**:

- At least 1 year of recent experience, related to IT Service Desk functions
- Detailed knowledge and working experience of Microsoft Windows Operating Systems
- Detailed knowledge and working experience of the Microsoft Office 2010 Enterprise Edition (including Office Communicator 2007/Lync2010)
- Knowledge and working experience of Microsoft Windows Office SharePoint Server 2007/2010 from an end-user perspective
- Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)
- Service minded attitude with a strong interest in working directly with users

**Working Policy**
- Onsite

**Travel**
- Travel to other NATO location may be required

**Security Clearance**
- Must have a currently active NATO SECRET security clearance

**Contract Duration**
- **Required Start Date**: 1 September 2023
- **End Contract Date**: 31 December 2023 (with potential extension)

We never know what new opportunities might be just over the horizon. If this opportunity isn't for you please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.

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