Senior Technician Csd Level B4

il y a 1 semaine


Mons, Wallonie, Belgique Enterpryze Consulting Ltd. Temps plein
**Senior Technician CSD level B4

-
Working Location:Mons, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - 1+ year of recent experience, related to IT Service Desk functions

  • Prior experience of working in an international environment comprising both military and civilian elements
  • Knowledge of service operations, processes, service delivery, reporting, and continuous improvement
  • Extensive experience in end user support in general
  • Experienced in usage of ITSM tools such as BMC Remedy, Jira, Service Now etc.
  • Knowledge of, and experience in, installation, maintenance and troubleshooting of MS Windows 7 and 10, MS Office, Visio, MS Project and Internet Explorer are essential
  • Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN)
  • Experience of Outlook configuration, administration, and troubleshooting in MS Active Directory and Exchange
  • Good knowledge of network technologies including VPN, WiFi networks and mobile data communications (Bluetooth and GPRS/UMTS)
  • Knowledge to create workflows, process flows and Knowledge Base documentations periodically. Establish regular checks and ensure to update them before expiration

DUTIES/ROLE:

  • Proactively monitor the IT Service Desk incident management system, act on incidents and alert relevant second, line support in case of performance degradation or downtime
  • Advise ITCS management on corrective action or procurement action required to correct detected weaknesses in system functionality
  • Gather comprehensive information about IT Service Desk trouble tickets enabling escalation to correct secondline support area and to facilitate a short timetofix period
  • Perform On-Call level 1 service support either remotely or on site
  • Performs other duties as may be required


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