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Senior Technician

Il y a 3 mois

Mons, Wallonie, Belgique Vector Synergy Temps plein

Location:

Mons, Belgium

Security Clearance:

NATO Secret

Reference No:

C002955 / Mons

Skills, knowledge, experience required:

  • Higher vocational training in a relevant discipline with 2 years postrelated experience;
  • Or a secondary educational qualification with 4 years postrelated experience;
  • 2 years' experience with, and knowledge of, SATCOM systems and or services;
  • Professional experience and knowledge of telecommunications, network, information technology solutions and products;
  • Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM);
  • ITIL Foundation current certification or similar certification.

Desirable:

  • Previous experience working in a Network Operations Centre/Service Operations Centre;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of:
  • NATO responsibilities and organization, including ACO and ACT;
  • Spectrum Analyzer;
  • Network monitoring tools (e.g. DX SPECTRUM);
  • Certification and training in:
  • Tactical Satellite Communication Training or equivalent;
  • Satellite Communication Systems Operator-Maintainer or equivalent;
  • Short Range DLOS Operator/Technician or equivalent;
  • Cisco Certified Network Associate (CCNA) or equivalent;
  • Data Centre Virtualization or equivalent;
  • Deployable Communication Information System and Service Desk (DRAGONFLY) or equivalent.

Duties/role:

  • Supporting Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted;
  • Providing technical first and second level support and assistance to SATCOM systems and services;
  • Monitoring, controlling and conducting first and second level troubleshooting of SATCOM systems and services in support of all NCI Agency customers and NATO missions;
  • Participating in the development and delivery of the required on thejob training to other technicians;
  • Deploying to alternate ESOC/SATCOM sites;
  • Participating in training at the NCIA Academy and or SATCOM sites and SATCOM services provider sites as directed by SATCOM Service area owner;
  • Deputizing for highergrade staff.
VECTOR SYNERGY sp. z o.o., ul.

Marcelińska 90, Poznań, NIP PL , REGON , KRS:

Rejestr Przedsiębiorców KRS prowadzony przez Sąd Rejonowy Poznań - Nowe Miasto i Wilda w Poznaniu, VIII Wydział Gospodarczy KRS,